Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Lianette De La Rosa Viera

Lianette De La Rosa Viera

Miami,FL

Summary

As a sonographer student I covered

Abdomen

Obstetrics

Gynecology

Vascular

Overview

5
5
years of professional experience
1
1
Certification

Work History

Call Center Representative

Clinica Las Mercedes
01.2020 - 12.2022
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Trained new personnel regarding company operations, policies and services.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Sales Associate

Madrag
02.2018 - 01.2020
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Associate of Science - Diagnostic Medical Sonographer Tecnology

Florida National University
Hialeah, FL
08-2024

High School Diploma -

Coral Gables High School
Coral Gables, FL
06-2017

Skills

  • Ultrasound technology principles
  • Clinical Rotation (Hialeah Hospital)

Certification

Sonography Principles and Instrumentation (SPI).

American Registry Of Radiologic Technologists (S).

Registered Diagnostic Medical Sonographer (OB/GYN).


Timeline

Call Center Representative

Clinica Las Mercedes
01.2020 - 12.2022

Sales Associate

Madrag
02.2018 - 01.2020

Associate of Science - Diagnostic Medical Sonographer Tecnology

Florida National University

High School Diploma -

Coral Gables High School

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Lianette De La Rosa Viera