Sumaiya Sadik
Miami,FL
Summary
Passionate and driven biology student pursuing an Associate of Arts in Biology, with a solid foundation in biological sciences from O-level studies and advanced coursework. Experienced in laboratory techniques from CHM1045 labs and skilled in analyzing biological data. A quick learner with strong organizational and problem-solving abilities, through professional experience at FEMA. Excited to contribute to innovative biology research and bring enthusiasm and dedication to the lab.
Overview
2
2
years of professional experience
Work History
Call Center Representative
FEMA
Miami, Florida
06.2024 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Navigated through computer systems to review information and respond appropriately to callers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained accurate records of customer interactions for future reference.
Medical Scribe
Scribeamerica
Fort Lauderdale, Florida
08.2023 - 12.2023
- Participated in educational sessions to stay informed on the latest medical documentation practices.
- Accurately documented patient histories, physical examinations, and diagnoses in medical records.
- Made corrections when needed to grammar, spelling, and syntax.
- Reviewed existing medications for accuracy prior to prescribing new ones.
- Evaluated charts, documents and orders and made timely corrections.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Crew Member
McDonald's
Miami, Florida
06.2023 - 07.2023
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Organized and restocked supplies to support operations and team productivity.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
Associate of Arts - Biology
Miami Dade College
Miami, FL07-2025
Skills
- Principles of Biology
- Principles of Chemistry
- Computer Technology and Application Literacy (Word, Excel, PowerPoint)
- Python programming language
- Laboratory Technique
- Data analysis
- Communicative
- Problem solver
Languages
Bengali
Native/ Bilingual
English
Professional
Timeline
Call Center Representative
FEMA
06.2024 - Current
Medical Scribe
Scribeamerica
08.2023 - 12.2023
Crew Member
McDonald's
06.2023 - 07.2023
Associate of Arts - Biology
Miami Dade College
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