Summary
Work History
Education
Skills
Timeline
Intern

JAMES L CLAYTON III

Harvey,LA

Summary

Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 24-year history of successful industry performance.

Work History

Call Center Representative

Max Home
02.2023 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Educated customers on company systems, form completion, and access to services.
  • Took over 300 calls daily

Branch Manager in Training

Tower Loans
  • Worked effectively in fast-paced environments.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Provided professional services and support in dynamic work environment.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Training and continuous education of new employees
  • Assessed employee performance and developed improvement plans.
  • Maintained friendly and professional customer interactions.

Chanel Cosmetics Manager

Saks Fifth Ave
  • Standard management skills And daily responsibilities were successful
  • Managed Credit accounts for consumers
  • Responsible for stock and ordering and POS
  • Managed team of 9 associates in cosmetics department to achieve and maintain highest standards of customer service.
  • Used coordination and planning skills to achieve results according to schedule.
  • Collaborated with team members to achieve target results.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Passionate about learning and committed to continual improvement
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated leadership skills in managing projects from concept to completion
  • Resolved problems, improved operations and provided exceptional service
  • Demonstrated creativity and resourcefulness through the development of innovative solutions

Designer/Founder/Owner

HMU Designs LLC
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Successfully managed customer relations with Salon and Stylists
  • Managed daily functions of human resources

Education

Bachelor of Arts - English Literature

Northwestern State University of Louisiana
Natchitoches, LA

Certification in Cosmetology - Cosmetologist

Lee's School of Cosmetology
North Little Rock, AR

Associate of Arts - Business Administration

Northwestern State University of Louisiana
Natchitoches, LA

United States, Air Force
Lackland AFB San Antonio, Texas

Skills

  • Product Knowledge
  • Teamwork and Collaboration
  • Sales Strategies
  • Employee Coaching and Motivation
  • Performance Tracking and Evaluations
  • Business Management Principles
  • Project Management
  • Issue and Conflict Resolution
  • Managing Employee Relations
  • Administration and Reporting
  • Human Resources Department Processes
  • Attention to Detail

Timeline

Call Center Representative

Max Home
02.2023 - Current

Branch Manager in Training

Tower Loans

Chanel Cosmetics Manager

Saks Fifth Ave

Designer/Founder/Owner

HMU Designs LLC

Bachelor of Arts - English Literature

Northwestern State University of Louisiana

Certification in Cosmetology - Cosmetologist

Lee's School of Cosmetology

Associate of Arts - Business Administration

Northwestern State University of Louisiana

United States, Air Force

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JAMES L CLAYTON III