Li'Anna Hood
New Castle,DE
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Correctional Sergeant
Delaware Department of Correction
Smyrna, DE
06.2023 - Current
- Supervised visitation and checked visitors for proper identification and contraband.
- Enforced discipline among inmates according to established rules and regulations.
- Conducted random searches for contraband items such as weapons or drugs.
- Provided guidance and counseling to inmates regarding personal issues or problems they may be facing while incarcerated.
- Communicated information regarding security, safety and operations through chain of command.
- Issued security badges and passes to guests and visitors.
- Conducted scheduled headcounts to verify presence of prisoners.
Correctional Corporal
Delaware Department of Correction
Smyrna, DE
04.2021 - 06.2023
- Issued disciplinary actions when necessary to maintain order within the facility.
- Advised senior officers on matters relating to inmate behavior or safety concerns.
- Prepared written reports concerning inmate's misconduct.
- Maintained order by enforcing rules and regulations among inmates.
Correctional Officer
Delaware Department of Correction
Smyrna, DE
07.2018 - 04.2021
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
Sr Fraud Detection Analyst
BNY Mellon
Wilmington, DE
10.2016 - 06.2018
- Analyzed customer data and identified trends in fraud behavior.
- Monitored customer accounts for any suspicious or unauthorized activity.
- Worked closely with internal teams such as compliance, legal, and operations to ensure adherence to anti-fraud regulations.
- Identified areas where additional training is needed for staff members on detecting fraud.
Customer Service Representative Trainer
BNY Mellon
Wilmington, DE
03.2013 - 10.2016
- Developed and implemented training programs for customer service representatives to ensure they were familiar with company policies, procedures, and products.
- Delivered presentations regarding best practices associated with providing superior customer experiences.
- Maintained up-to-date records of all employee training activities for future reference purposes.
Education
High School Diploma -
Murrel Dobbins AVTS
Philadelphia, PA06-2001
Some College (No Degree) - Information Technology
Pierce College
Philadelphia, PASome College (No Degree) - Paralegal Studies
Pierce College
Philadelphia, PASkills
- Crowd control
- Offender escort
- Job assignments
- Emergency response
- Security protocols
- Rules of conduct
- Conflict management
- Inmate movement control
- Body searches
- Firearms proficiency
Timeline
Correctional Sergeant
Delaware Department of Correction
06.2023 - Current
Correctional Corporal
Delaware Department of Correction
04.2021 - 06.2023
Correctional Officer
Delaware Department of Correction
07.2018 - 04.2021
Sr Fraud Detection Analyst
BNY Mellon
10.2016 - 06.2018
Customer Service Representative Trainer
BNY Mellon
03.2013 - 10.2016
High School Diploma -
Murrel Dobbins AVTS
Some College (No Degree) - Information Technology
Pierce College
Some College (No Degree) - Paralegal Studies
Pierce College