Lianna Keri
Dumont
Summary
Dynamic manager with a proven track record at Carnegie Title, LLC, leading teams to achieve 20% cost savings through effective project management and performance improvement. Skilled in developing standard operating procedures and enhancing customer satisfaction, I excel in data analysis and team leadership, driving results and fostering employee growth.
Overview
13
13
years of professional experience
Work History
Manager
Carnegie Title, LLC.
Glen Rock
12.2023 - Current
- Directed daily operations for six-person team, ensuring efficiency and adherence to quality standards.
- Managed Rynoh Report through comprehensive auditing, reconciliation, and transaction monitoring.
- Created and implemented standard operating procedures, achieving 20% cost savings across initiatives.
- Oversaw hiring, onboarding, and training processes to build a skilled workforce.
- Developed employee talent through mentorship, coaching, and structured goal setting.
- Created, issued and executed performance improvement plans.
- Facilitated employee terminations and managed post-termination corporate processes.
- Implemented customer satisfaction initiatives to enhance service delivery and retention.
Transaction Coordinator
Carnegie Title, LLC.
Glen Rock
07.2015 - 11.2023
- Facilitated comprehensive title insurance issuance by managing file progression from inception to closing.
- Cleared title requirements through drafting endorsements and examining proposed conveyance documents.
- Collaborated with closers, attorneys, and lenders to ensure seamless file processing.
- Developed quality control standards to enhance accuracy in title insurance issuance.
- Secured funding authorization, ensuring complete file disbursement without delays.
Human Resource Generalist
Dellridge Heath and Rehabilitation Center
Paramus
02.2012 - 07.2015
- Oversaw managed care billing processes for three skilled nursing facilities.
- Tracked insurance claims, diagnosing denials and resubmitting corrected claims, achieving 18% increase in collection rates.
- Participated in utilization review meetings to ensure compliance and optimize service delivery.
Education
Bachelor of Arts - Psychology
Montclair State University
Montclair, NJ06-1998
Skills
- Project management
- Standard operating procedures
- Performance improvement
- Customer satisfaction
- Team leadership
- Data analysis
Languages
Italian
Professional
Accomplishments
- Dean's List, 1994-1998
- Graduated Cum Laude with Honors
Timeline
Manager
Carnegie Title, LLC.
12.2023 - Current
Transaction Coordinator
Carnegie Title, LLC.
07.2015 - 11.2023
Human Resource Generalist
Dellridge Heath and Rehabilitation Center
02.2012 - 07.2015
Bachelor of Arts - Psychology
Montclair State University
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