L I A N N A M O R I N
Brooklyn,NY
Summary
Skilled team player with a strong background in IT environments. Works well independently to handle assignments and is always ready to go beyond basic assignments. Quick learner with good computer abilities. Resourceful Associate Banker recognized for high productivity and efficient task completion. Skilled in client relationship management, financial analysis, and compliance adherence. Excel in communication, teamwork, and adaptability, ensuring seamless operations within banking environments. Committed to delivering exceptional customer service and support.
Overview
6
6
years of professional experience
Work History
Associate Banker
Chase Bank
Brooklyn, NY
08.2022 - Current
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Provided customer service by attending to their inquiries and requests for information.
- Established strong relationships with customers to increase customer loyalty.
- Developed detailed knowledge of products offered by the bank including deposit accounts, investments, loans.
- Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
- Completed daily cash balancing and operated ATMs.
Internet Sales Associate
Lowe's
Brooklyn, NY
10.2021 - Current
- Delivered exceptional service to cultivate trust and build long-term, profitable relationships with online customers
- Directed customers to online product information resources
- Also help with ringing customers and customer service
- (Cashier/Customer Service) Answer phone calls and provide information to customers
Sales Associate
Macy's
Brooklyn, NY
04.2021 - 09.2021
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Welcomed guests and offered quick assistance to handle diverse needs
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
Information Technology Assistant
The New Imani Program/ Ministry of Education
St. George's, Grenada
08.2020 - 03.2021
- Performed programs on devices, fixed IT issues with tablets and laptops, updates to improve the devices and systems
- Also work directly with clients, troubleshoot issues and input data into database.
Sales Consultant
Millennium Connection
Petite Martinque, Grenada
04.2018 - 05.2018
- Identified customer needs by reviewing account information and conducting needs assessments
- Handled customer situations by making amicable decisions for customers and company
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
Education
Bachelor of Arts - Banking And Financial Support Services
Medgar Evers College of The City University of New York
Brooklyn, NY05-2023
Associate Degree of Business Studies - Business Studies (Business, Accounting and Economics)
T. A Marryshow Community College
St. George's, GrenadaHigh School Diploma -
St. Mark's Secondary School
St. George's, GrenadaSkills
- Teamwork
- Verbal communication
- Motivation
- Resolve technical problems
- Quality assurance
Timeline
Associate Banker
Chase Bank
08.2022 - Current
Internet Sales Associate
Lowe's
10.2021 - Current
Sales Associate
Macy's
04.2021 - 09.2021
Information Technology Assistant
The New Imani Program/ Ministry of Education
08.2020 - 03.2021
Sales Consultant
Millennium Connection
04.2018 - 05.2018
Bachelor of Arts - Banking And Financial Support Services
Medgar Evers College of The City University of New York
Associate Degree of Business Studies - Business Studies (Business, Accounting and Economics)
T. A Marryshow Community College
High School Diploma -
St. Mark's Secondary School