Hanah Matlin

• Assist customers with setting up or closing accounts and signing up for new services.
• Provide advice on different bank products and financial options.
• Balance teller drawers and ATM cash.
• Work as a team with Associates and Partners to foster an inclusive, warm environment.

• Supported the Branch Manager and Associates to ensure customer financial transactions were completed accurately and efficiently.
• Collaberated with the Branch Manager to provide an exceptional customer experience, and a dynamic and engaging culture.
• Supervised compliance with all policies, procedures, and regulatory banking requirements.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Streamlined office operations by computerizing activities and tracking records and documents.
• Scheduled and trained a staff of 8 Associates effectively.

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

• As Point of Care Testing Facilitator, provided ancillary support for Marine Corps Engineer School and area commands. Collected and processed laboratory specimens and administered immunizations to ensure medical readiness for the supported units.
• Supervised and trained junior staff on point of care testing, phlebotomy, and immunization protocol.
• Administered emergency and routine medical care to active duty service members for a range of conditions and health concerns in clinical and field settings.

• Work center supervisor responsible for the day to day operations of a busy Family Practice Clinic.
• Trained new personnel on patient check in/vitals, physicals, minor surgical procedures, EKGs, urinary catheterization, suture removal, and IV/Medication/immunization administration.
• Assisted providers during vasectomy procedures.
• As colposcopy coordinator, maintained over 200 secondary records and assisted in colposcopy procedures.
• Performed preliminary patient interviews, patient education, minor surgical procedures, wound care, and standby for gynecological exams.
• Passed EMT-Basic National Registry Exam.

Attended Hospital Corpsman A school.

United States Navy boot camp.