Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Timeline
Generic

Telah Ford-Dozier

Atlanta,GA

Summary

An undergraduate student looking to begin her career. A compassionate individual with leadership and communication skills. A fast learner who organizes well and is strong in teamwork. A young black woman with passion for mental health and putting that energy into the hospitality and customer service work field.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Associate Banker

JPMorgan Chase
12.2023 - 07.2024
  • Greeting clients in lobby
  • Assisting clients with transactions such as withdrawals and deposits
  • Also assisting with important document copy request, credit or debit card request, or pin number changes
  • Scanning, copying, and shredding any important documents
  • Balancing and logging cash stashes
  • Keeping private access of keys and combos.
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.

Catering Associate

Upstate Med. University
05.2023 - 07.2023
  • Preparing and delivering meal trays to patients, also taking orders
  • Stocking and cleaning
  • Answering phone calls for patients who have needs with food services
  • Scanning, copying, shredding, and organizing paperwork.
  • Provided friendly, courteous service to create comfortable environments for patients and families.
  • Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
  • Served appetizers, delivered entrees, and refilled beverages for patients.

Front desk agent

Embassy Suites
07.2022 - 08.2022
  • Responsible to work with computer and hard copy files
  • Assisting co-workers with other task required.
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Sales associate

Journeys
07.2020 - 10.2020
  • Assigned with customer assistance and persuading sells of apparel and cashier service
  • Cleaning and completing checklist while organizing and stocking shoes in the back
  • Focus was to greet customers and put a smile on their face.

Clerical Work

NYCHA
07.2018 - 08.2018
  • Able to work with computer and hard copy files
  • Scanning, copying, shredding, and organizing paperwork
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelor of Arts - Psychology

Clark Atlanta University
Atlanta, GA
05.2025

Diploma -

Nottingham High-school
06.2021

Skills

  • Customer service
  • Basic computer skills
  • Time management
  • Educating clients
  • Relationship Building
  • Operations understanding
  • Oral and written communications
  • Administrative Skills
  • Front Office Support
  • Working with diverse customers
  • Workplace Accommodation
  • Teamwork

Volunteer Experience

  • Homeless Club
  • United Basketball team/Disabled youth fundraising
  • Selling clothes and canned food drive at GJBC
  • Selling goods at NYS fair grounds
  • Packing houses for elderly w/ JR moving company

Certification

Infant-Child-Adult CPR/AED

Timeline

Associate Banker

JPMorgan Chase
12.2023 - 07.2024

Catering Associate

Upstate Med. University
05.2023 - 07.2023

Front desk agent

Embassy Suites
07.2022 - 08.2022

Sales associate

Journeys
07.2020 - 10.2020

Clerical Work

NYCHA
07.2018 - 08.2018

Diploma -

Nottingham High-school

Bachelor of Arts - Psychology

Clark Atlanta University

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Telah Ford-Dozier