Lianna Scicutella
Summary
Dynamic healthcare professional with 18 years of extensive experience in all Patient Access departments, excelling in workflow optimization and enhancing registration efficiency and accuracy to bolster Revenue Cycle performance. A proven leader recognized for driving exceptional employee engagement and cultivating high-performing teams. Expertise in multidisciplinary communication enables seamless collaboration with clinical, administrative, and operational teams, ensuring the delivery of coordinated, patient-centered care. Committed to leveraging knowledge and skills to foster improvements in healthcare delivery and operational excellence.
Overview
19
19
years of professional experience
Work History
Patient Access Supervisor
Stony Brook University Medical Center
11.2015 - Current
- Responsible for Daily operations of Outpatient Registration, monitor patient throughput and processes to enhance workflow efficiency
- Monitor and audit staff productivity to provide feedback to staff and support compliance
- Implemented tools and training for staff to optimize patient access operations and service delivery.
- Analyzed patient access metrics to identify trends, driving strategic decision-making for service improvements
- Led and mentored a team to achieve a positive work environment using a person-centered, empathic approach while maintaining operational efficiency
- Championed a culture of continuous improvement by encouraging staff members to share ideas and suggestions to enhance overall departmental performance or patient satisfaction rates.
- Served as a key resource for senior leadership in developing strategic plans for the growth and expansion of Patient Access services, contributing valuable insights based on firsthand experience
- Facilitated collaboration across multidisciplinary clinics and departments to streamline workflows, enhance communication, and ensure coordinated, high-quality patient care.
Patient Access Registration & Bed Control
Stony Brook University Medical Center
04.2007 - 11.2015
- Conducted patient interviews for both hospital services (emergency, inpatient, outpatient) and physician practices
- Performed capacity management tasks to support hospital flow
- Prepared and processed death certificates
- Performed medical record and encounter merges in compliance with standards while maintaining data integrity
- Thrived in dynamic, high-pressure environments to ensure operational efficiency
- Demonstrated ability to operate autonomously while contributing effectively within team settings
- Maintained and supported readiness for disaster and downtime exercises
- Acquired proficiency in new technology and software applications, ensuring seamless implementation and Superuser support
Education
MBA - Health Care Administration
SUNY Empire State College
Saratoga Springs, NY12-2025
Bachelor’s Degree - Business Administration
SUNY Empire State College
Saratoga Springs, NY08.2023
Skills
- Enterprise-wide expertise in Patient Access operations
- Workflow Redesign & Process Improvement
- High-Volume, Fast-Paced Healthcare Operations
- Strong Interpersonal skills
Core Skills
- Cross-Functional Collaboration
- Change Management
- Conflict Resolution & Service Recovery
- Employee Engagement & Culture Building
Leadership & Communication
Timeline
Patient Access Supervisor
Stony Brook University Medical Center
11.2015 - Current
Patient Access Registration & Bed Control
Stony Brook University Medical Center
04.2007 - 11.2015
MBA - Health Care Administration
SUNY Empire State College
Bachelor’s Degree - Business Administration
SUNY Empire State College