LIANNA TOWERS

• Provided attentive, age-appropriate care for children in a safe and nurturing environment
• Managed daily routines including meals, naps, hygiene, and playtime
• Planned and supervised engaging activities to support emotional, social, and developmental growth
• Ensured children’s safety at all times, both at home and during outings
• Assisted with school drop-offs, pick-ups, and extracurricular activities
• Prepared simple meals and snacks according to dietary needs
• Maintained open communication with parents regarding schedules, behavior, and milestones
• Performed light housekeeping related to children (tidying play areas, dishes, laundry)
• Ran family errands as needed and assisted with household organization
• Supported positive behavior through patience, structure, and consistency

• Took orders and relayed them to the bartenders in a timely and accurate manner.
• Identified items in stock for first use to reduce waste and profit loss.
• Kept a close eye on customers' intoxication levels and either stopped serving alcohol, removed them from the premises, or requested security assistance.
• Met sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
• Double-checked identification to ensure compliance with state and federal alcohol laws prior to serving.
• Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs.

Provided exceptional customer service and assisted customers in a friendly manner.

Restocked products and maintained knowledge of all offerings and promotions.

Advised clients on makeup and application techniques.

• Kept customers happy and increased drink sales by directing them to the bar area while they waited for tables.
• Took reservations and to-go orders over the phone, answered customer questions, and kept customers informed of wait times.
• Assisted servers in meeting customer demands by checking on tables, refilling beverages, and delivering meals.
• Am well-versed in the wine and cocktail menus.

• Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied.
• Maintaining accurate waitlist quotes while efficiently directing the seating of guest parties.
• Make a call to confirm that the guests will show up for their scheduled appointment.
• Provide high-end customer service to waiting guests through entertainment and conversation, while also handling customer complaints and concerns in a professional and courteous manner.

• Answered phones and completed financial transactions for other team members.
• Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness.
• Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
• Kept track of food distribution, double-checked special diet guidelines, and quickly delivered meals to recipients.