Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lianny Ramos

Springfield,MA

Summary

Behavioral health technician skilled in patient safety, monitoring, and ADL assistance. Delivers emotional support using empathy-focused, de-escalation approaches. Produces dependable clinical documentation and collaborates effectively with care teams.

Overview

1
1
Language
2
2
years of professional experience

Work History

Behavioral Health Technician

Valley Springs Behavioral Health Hospital
Holyoke, MA
01.2025 - Current
  • Monitored and supported patients in behavioral health setting through safety and observation checks, documented patient behavior and activities, maintained a safe and therapeutic environment, assisted with daily needs, and communicated changes to nurses and treatment team, ensuring unit safety and providing compassionate support throughout care.
  • Used calm therapeutic communication to de-escalate patient agitation in a behavioral health setting.
  • Delivered emotional support to clients facing challenging situations, fostering a safe environment. to clients and patients dealing with difficult situations.

Assistant

South End Community Center
Springfield , MA
06.2024 - 08.2024
  • Developed positive relationships with internal customers through effective communication techniques.
  • Organized and maintained filing systems for documents and records.
  • Entered data into databases accurately and efficiently.
  • Maintained participant records, contact lists, and office files for community services.

Education

High School Diploma -

Springfield Central High School
Springfield
06-2023

Some College (No Degree) - Health Sciences

Springfield Technical Community College
Springfield, MA
10-2026

Skills

  • Patient monitoring
  • Therapeutic techniques
  • Mental health support
  • Behavioral support
  • Safety procedures
  • De-escalation strategies
  • Activities of daily living
  • Admissions intake
  • Documentation skills
  • Team collaboration
  • Time management
  • Conflict resolution
  • Empathy and compassion
  • Positive reinforcement

Languages

Spanish
Native/ Bilingual

Timeline

Behavioral Health Technician

Valley Springs Behavioral Health Hospital
01.2025 - Current

Assistant

South End Community Center
06.2024 - 08.2024

High School Diploma -

Springfield Central High School

Some College (No Degree) - Health Sciences

Springfield Technical Community College
Lianny Ramos