Liban Hassan
Minneapolis,MN
Summary
Customer-focused professional skilled in fostering positive interactions and building rapport. Experience in Hospitality and Retail enhances the ability to accommodate diverse customer needs. Strong organizational skills ensure efficient task management and alignment with team objectives.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
Intern
City of Minneapolis Health Department
06.2024 - 08.2024
- Wrote articles for City Talk and prepared fliers and other written communication to promote programs and special projects.
- Coordinated department projects, including planning and implementation, collaborating with community agencies and partners, and managing general project administration.
- Supported project staff in planning and developing project procedures to enhance operational effectiveness.
- Supported project promotion efforts through targeted communication strategies.
- Maintained records of project activities
Certified Front Desk Recreation Lead
Minneapolis Park and Recreation Board
10.2022 - Current
- Welcomed, friendly, and helpful, I provided accurate information about MPRB programs, facilities, and amenities to diverse customers and callers. Ensure that public entrance doors are open and/or locked at designated times.
- Accurately and in a timely manner collect fees and enter revenue into the cash receipts system per MPRB policies.
- Accurately and in a timely manner collect fees and enter revenue into the cash receipts system per MPRB policies.
- Executed various office support activities to ensure seamless operations.
- In a timely manner, set-up and break-down meeting, activity and event spaces.
- Addressed administrative requests promptly to enhance service delivery.
- Delivered superior customer service to park visitors by providing information on programs, indoor gym schedules, and distributing athletic gear.
- Coordinated reservations for birthday parties, meetings, and conferences to ensure availability.
- Managed duties in the absence of the Park supervisor.
- Informed the supervisor promptly about matters related to the recreation center, department, and MPRB.
- Minneapolis
Dietary Aide
Methodist Hospital
10.2019 - 10.2022
- Assembled meal trays according to ticket orders to ensure accurate and timely delivery
- Provided meal trays to patients, adhering to dietary restrictions and preferences
- Cleaned kitchen area thoroughly after each shift at the end of every shift
Nutrition Service Aide
Fairview Southdale Hospital
01.2018 - 07.2019
- Delivered meal trays to patients, ensuring timely and accurate service
- Organized meal tickets in tray lines to streamline meal delivery process
- Washed and sanitized pots and pans in kitchen
Retail Associate
Barnes and Noble
08.2016 - 01.2017
- Assisted customers in locating books, music, magazines, and online orders, enhancing their shopping experience
- Operated cash register to process customer transactions efficiently
- Assisted customers with book, gift, and product selection using strong product knowledge.
- Processed purchases accurately at POS while handling returns and exchanges.
- Replenished merchandise, organized displays, and maintained neat sales floor presentation.
Seasonal
Marshalls
10.2014 - 10.2014
- Responsible for the Cash registering checking people out
- Organized clothing and merchandise materials.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
B.A - Professional Communication, Health Communication Track
Metropolitan State University
St Paul, Minnesota05-2024
Skills
- Customer satisfaction focus
- Diverse population engagement
- Customer support initiatives
- Experience and currently working in the public sector interacting and assisting people from diverse cultures As well as assistance in translating material to their native language on registration forms digitally Taking the skills I learned from my degree in professional communications, Health Communications Track BA
- Proficient in Microsoft Word
- PowerPoint design
- Proactive support
- Take initiatives in tasks as soon as I am informed
- Effective problem solver
- Effective communication
- Independent and team-oriented
- Accommodating team member
- Strong leadership
- Community resource support
Accomplishments
President's Outstanding Student Award, 2024
Certification
Certification Human Research- Social and Behavioral Investigators) Institutional Training Initiative Name of Training
Work Experience
Work Experience
RELEVENT PROFESSIONAL EXPERIENCE
RELEVENT PROFESSIONAL EXPERIENCE
OTHER RELEVANT EXPERIENCE
President’s Outstanding Student Award 2024
Languages
Somali
Elementary
Timeline
Intern
City of Minneapolis Health Department
06.2024 - 08.2024
Certified Front Desk Recreation Lead
Minneapolis Park and Recreation Board
10.2022 - Current
Dietary Aide
Methodist Hospital
10.2019 - 10.2022
Nutrition Service Aide
Fairview Southdale Hospital
01.2018 - 07.2019
Retail Associate
Barnes and Noble
08.2016 - 01.2017
Seasonal
Marshalls
10.2014 - 10.2014
B.A - Professional Communication, Health Communication Track
Metropolitan State University