Libbie Wilson
Skiatook,Oklahoma
Summary
Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
5
5
years of professional experience
Work History
Relationship Banker
Arvest Bank
01.2023 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Responsible for identifying opportunities to sell consumer loans, and accepts consumer loan applications.
Waitress
Texas Roadhouse
12.2021 - 01.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Waitress
Logan's Roadhouse
06.2021 - 12.2021
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash.
Clerk
Stones Corner Pharmacy
12.2020 - 06.2021
- Used POS system to enter orders, process payments and issue receipts.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Established and maintained patient profiles, updating organizational database with current information.
Cashier
Old Navy
10.2018 - 06.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate Degree - General Studies
Crowder College
Neosho, MO12.2022
High School Diploma -
Webb City High School
Webb City, MO05.2020
Skills
- Lender Relations
- Account Closing
- Cash Handling
- Banking Operations Knowledge
- Open New Accounts
- Safe Deposit Box Oversight
- Loans
Timeline
Relationship Banker
Arvest Bank
01.2023 - Current
Waitress
Texas Roadhouse
12.2021 - 01.2023
Waitress
Logan's Roadhouse
06.2021 - 12.2021
Clerk
Stones Corner Pharmacy
12.2020 - 06.2021
Cashier
Old Navy
10.2018 - 06.2021
Associate Degree - General Studies
Crowder College
High School Diploma -
Webb City High School
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