Summary
Overview
Work History
Education
Skills
Timeline
Generic

Libby Munro

Iowa City,IA

Summary

Dedicated professional with a strong background in customer service and team collaboration. Proven ability to resolve conflicts and manage inventory effectively, ensuring a positive experience for clients.

Overview

5
5
years of professional experience

Work History

Package Handler

FedEx:Ground
Cedar Rapids, Iowa
06.2025 - Current
  • Sorted and organized packages for efficient delivery and processing.
  • Inspected incoming packages for damage and accuracy before processing.
  • Followed safety protocols to ensure a secure workplace during operations.
  • Loaded and unloaded packages from delivery vehicles accurately and efficiently.
  • Assisted in loading delivery trucks with prepared packages.

Bartender

Miles Inn
Sioux City, Iowa
06.2025 - Current
  • Mixed and served beverages according to standard recipes and customer preferences.
  • Maintained cleanliness of bar area, ensuring a safe and organized environment.
  • Assisted customers with drink selections and provided friendly service.
  • Processed transactions efficiently using point-of-sale systems for payments.
  • Stocked shelves and prepared garnishes for drinks to ensure readiness during shifts.
  • Monitored inventory levels and communicated needs for replenishment effectively.
  • Greeted customers and provided excellent customer service.

CNA

Affinicare
Des Moines, Iowa
10.2024 - Current
  • Assisted patients with daily living activities and personal hygiene.
  • Monitored vital signs and reported changes to nursing staff.
  • Maintained cleanliness and organization of patient care areas.
  • Documented patient observations and care provided in electronic records.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.

Sales Associate

The Children's Place
Sioux City, Iowa
06.2025 - 08.2025
  • Assisted customers with product selection and provided information on features.
  • Maintained organized displays to enhance product visibility and accessibility.
  • Processed transactions efficiently using point-of-sale systems.
  • Handled customer inquiries and resolved issues promptly.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Provided accurate information about products, prices and services.

CNA

Happy Siesta Health Care Center
Remsen, Iowa
10.2023 - 12.2024
  • Assisted patients with daily living activities and personal hygiene.
  • Maintained cleanliness and organization of patient care areas.
  • Documented patient observations and care provided in electronic records.
  • Collaborated with team members to ensure quality patient care delivery.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.

Pet Care Associate/Lead

Pawsitive Pet Services
Lawton, Iowa
08.2022 - 02.2024
  • Provided daily care for animals, including feeding, grooming, and exercising.
  • Monitored animal behavior and health, alerting supervisors to any concerns.
  • Collaborated with team members to implement safety protocols for animal handling.
  • Performed routine maintenance on animal enclosures such as changing bedding materials or refilling water dishes.
  • Answered phone calls from customers regarding their pet's needs or concerns.
  • Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
  • Greeted pet owners and their animals in a friendly manner.
  • Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
  • Walked dogs while enforcing good behavior and manners.

Dishwasher/Waitress

Crankshaft Bar and Grill
Moville, Iowa
07.2020 - 08.2022
  • Maintained cleanliness and organization of dishwashing area throughout shifts.
  • Handled cleaning chemicals safely while adhering to health regulations consistently.
  • Operated dishwashing equipment efficiently in a high-volume kitchen environment.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Prepared checks, itemizing total meal costs and taxes.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Education

BBA - Business

University of Iowa
Iowa City, IA
05-2028

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Sales techniques
  • Patient care
  • Inventory management
  • Freight handling
  • Heavy lifting
  • Project management
  • Communication skills
  • Data documentation
  • Energy and enthusiasm

Timeline

Package Handler

FedEx:Ground
06.2025 - Current

Bartender

Miles Inn
06.2025 - Current

Sales Associate

The Children's Place
06.2025 - 08.2025

CNA

Affinicare
10.2024 - Current

CNA

Happy Siesta Health Care Center
10.2023 - 12.2024

Pet Care Associate/Lead

Pawsitive Pet Services
08.2022 - 02.2024

Dishwasher/Waitress

Crankshaft Bar and Grill
07.2020 - 08.2022

BBA - Business

University of Iowa

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