Libby Powell
HENDERSON
Summary
Detail-oriented Customer Service Professional with a strong background in planning, coordination, and communication. Delivered outstanding member satisfaction through effective problem-solving and negotiation skills while supporting team efforts to maintain high service standards. Developed social media strategies and content to enhance online engagement and brand visibility, leveraging data-driven insights to optimize campaigns.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Service Representative
AAA Auto Club Group
Evansville, IN
12.2025 - Current
- Delivered exceptional customer service by addressing member inquiries and resolving issues efficiently.
- Educated members on products and services, enhancing their understanding of benefits available through membership.
- Assisted in processing membership applications, ensuring accurate data entry and compliance with policies.
- Collaborated with team members to streamline processes, improving overall service delivery for customers.
Internet Quality Rater
Telus International
Remote
01.2021 - Current
- Rate quality of videos that are on the internet.
- Documented inspection and test results to ensure accurate quality tracking.
- Maintained and revised quality control records and reports for compliance and reference.
- Examined products for imperfections and defects.
- Ensured products and materials met quality standards by checking color, shape, texture, and grade against templates, charts, and samples.
- Communicated quality feedback to production team to enhance product standards.
Social Media Manager
The McGarrh Group
Henderson, KY
11.2024 - 03.2026
- Reviewed marketing materials for brand accuracy and alignment with trending design.
- Coordinated editorial calendars to ensure timely content publication.
- Oversaw social media presence, aligning posts with branding and current trends to enhance audience engagement.
- Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
- Developed and promoted corporate brand identity to media and public, strengthening brand recognition and visibility.
- Researched latest market trends and analyzed data to develop public relations strategies and tactics.
- Selected high-quality photos and videos to complement written copy.
- Supported client projects from planning to on-time completion of quality deliverables.
- Collaborated with creative teams to produce compelling visual content for various platforms.
- Boosted brand visibility by creating and executing innovative social media campaigns.
Math Instructor
Earle C. Clements
Morganfield, Kentucky
08.2015 - 02.2025
- This job requires communication throughout many departments and other faculty
- Developed diverse management skills for effective classroom and time management. such as classroom, time, discipline, and multiple reporting systems
- Utilized Microsoft Suite to create documents and presentations for educational purposes. and various computer programs
- Collaborated with team to elevate ranking from 120th to 40th in the nation within one year
- Initiated communication with students to address learning concerns and offer additional guidance for independent study.
- Developed new courses and selected curriculum to fill course gaps for students pursuing degrees in mathematics.
- Documented and communicated student progress on course goals, identifying areas for improvement and enhancing student support
- Implemented innovative resources, including videos, metaphors, and real-life scenarios, to clarify course concepts and actively engage students
- Currently 12th in the nation.
- Different management skills such as classroom, time, discipline, and multiple reports systems
- Microsoft suite and various computer programs
Education
History Degree -
Ashford University
Clinton, IASkills
- Client Relationships
- Community Engagement
- Customer service
- System navigation
- Timeline preparation
- Exemplary organizational skills
- Technology Integration
- Project management
- Canva
- Time management
- Exemplary organizational skills
- Travel coordination
- Timeline management
- Content development
- Diversity and inclusion
- Problem resolution
Certification
- ACE - Certified Personal Training
- SEO Certification
References
- Stacey Engle 1-270-952-2413 Supervisor
- Andrea Martin 1-270-952-8765 Co-worker
Timeline
Member Service Representative
AAA Auto Club Group
12.2025 - Current
Social Media Manager
The McGarrh Group
11.2024 - 03.2026
Internet Quality Rater
Telus International
01.2021 - Current
Math Instructor
Earle C. Clements
08.2015 - 02.2025
History Degree -
Ashford University