Libby Wallace
Grove City,OH
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Food Prep and Server
Tony's Coneys
07.2023 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Used slow periods to restock supplies, ice, trays, and ingredients.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- I have experience leading and managing a team in a shift lead/manager position, ensuring smooth operations and fostering a positive work environment.
Customer Service Coordinator
Total Quality Logistics (TQL)
08.2022 - 07.2023
- Assisted brokers with various tasks such as scheduling appointments, building loads in the company's system, and corresponding with customers/ businesses/ contacts/ carriers to keep the market running smoothly.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Food Prep/Server
Grove City Jolly Pirate Inc.
03.2022 - 07.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Barista
Starbucks
12.2020 - 10.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Food prep and server
Tony's Coneys
04.2019 - 08.2020
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Used slow periods to restock supplies, ice, trays, and ingredients.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - English And Dance
Ohio State University
05.2025
Associate of Arts - English
Columbus State University
Columbus05.2022
Shawnee State University
01.2020
High School Diploma -
Central Crossing
Skills
- Food Running/ Handling
- Teamwork and Collaboration
- Menu Recommendations
- High Energy and Stamina
- Special Requests and Substitutions
- Warm and Friendly
- Beverage Preparation
- Guest Engagement
- Supply Restocking
- Strong Work Ethic
- High-volume dining
Timeline
Food Prep and Server
Tony's Coneys
07.2023 - Current
Customer Service Coordinator
Total Quality Logistics (TQL)
08.2022 - 07.2023
Food Prep/Server
Grove City Jolly Pirate Inc.
03.2022 - 07.2022
Barista
Starbucks
12.2020 - 10.2021
Food prep and server
Tony's Coneys
04.2019 - 08.2020
Bachelor of Arts - English And Dance
Ohio State University
Associate of Arts - English
Columbus State University
Shawnee State University
High School Diploma -
Central Crossing
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