Libert Quinones
Bronx,NY
Summary
With over a decade of work experience, my core competencies lie in customer experience and residence management, which I've honed through my role at The Inkwell Condominium. My mission is to ensure that residents' needs are not just met but exceeded, reflecting the community-driven culture of our establishment. The values of leadership and continuous improvement guide my approach, enabling me to bring diverse perspectives and experiences to our team, fostering an environment where best practices in safety and service are paramount.
In my current role, I've taken the helm of day-to-day operations, successfully managing building activities and supervising a dedicated staff to deliver top-quality service. My responsibilities extend from overseeing staff development to coordinating schedules and ensuring smooth collaboration with third-party contractors. My commitment to communication and project management skills has been instrumental in maintaining the highest standards of resident satisfaction and operational excellence.
Overview
5
5
years of professional experience
Work History
Resident Manager /Front Desk Concierge
The Inkwell Condominiums
New York, NY
07.2019 - Current
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw tenant move-in/move-out processes to ensure seamless transitions.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Supervise staff development through teaching, acting as a role model, and guiding staff on how to appropriately work with daily use mechanicals.
- Participate in the interviewing and hiring of new staff.
Inform management as needed about pertinent issues.
Coordinate staff schedules. - Monitor staff performance and act as a team leader.
- Manage all building activities of a project(s), and supervise all third-party contractors in the building.
- Ensure that resident's needs are met with any request they may have.
- Manage the day-to-day operations of building staff.
- Account for building charges for resident and public area damages.
- Maintain ongoing focus on safety and best practices within the building.
- Inspect custodial daily tasks to ensure cleanliness and proper methods of work.
- Keep all public areas within the building presentable.
- Record incoming and outgoing deliveries from various parties.
- Listen to resident concerns and report to management.
- Answer communication sources such as phone calls, and emails
Education
High School Diploma -
Martin Luther King High School
122 Amsterdam Avenue, New York, NY 10023Skills
- Property Inspections
- Property Management
- Complaint Handling
- Building Maintenance
- Supply Management
- Clear Communication
- Tenant relations
- Relationship Building
- Staff Management
- Active Listening
- Customer Service
- Scheduling
- Administrative Support
- Coordination
Hobbies
I love photography, I love to walk around the city and explore different stores and locations.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Resident Manager /Front Desk Concierge
The Inkwell Condominiums
07.2019 - Current
High School Diploma -
Martin Luther King High School