Liberti Carter
Mathews,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Service Manager
Chipotle
04.2023 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw training of more than 15 team members.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
High School Diploma -
Mathews Highschool
Mathews, VA05-2025
Skills
- Workflow management
- Multitasking and organization
- Time management
- Conflict resolution
- Goal oriented
- Trustworthy and honest
- Critical thinking
- Positive attitude
Timeline
Service Manager
Chipotle
04.2023 - Current
High School Diploma -
Mathews Highschool
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