Libertie McIntyre
Maysville,KY
Summary
Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about knowledge retention skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
9
9
years of professional experience
Work History
Entertainment Team Associate
Walmart
Maysville, KY
02.2020 - Current
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Assisted in the development of team strategies and goals.
- Organized documents and files related to projects for easy access by all team members.
- Advised customers on best practices when using products developed by the team.
- Collaborated with vendors to ensure supply chain needs were met in a timely manner.
- Developed positive customer relationships through friendly greeting and excellent service.
- Provided technical support to customers regarding use of products developed by the team.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Addressed customer needs, responding to specific requests.
Warehouse Production Associate
Amazon
Hebron, KY
11.2019 - 02.2020
- Processed returns, exchanges, replacements, and repairs as needed.
- Prepared orders according to customer specifications.
- Packaged items for shipping following established procedures.
- Reported any discrepancies or defects in product quality to supervisor immediately.
- Cleaned work areas daily to maintain a safe environment for workers and visitors.
- Inspected equipment regularly to detect malfunctions or potential hazards.
- Communicated effectively with supervisors about progress of tasks throughout the day.
- Staged and sorted multiple types of products for loading.
- Stored products in designated locations based on size, type, style, color.
Customer Service Representative
Citibank
Florence, KY
08.2019 - 10.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Assistant Manager
Goody's Department Store
Maysville, WV
03.2015 - 08.2019
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Communicated regularly with customers to gain insights into their needs.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
High School Diploma -
Fleming County High School
Flemingsburg, KY05-2013
Associate of Arts - Human Services
Maysville Community And Technical College
Maysville, KYSkills
- Decision-Making Capabilities
- Customer Service
- Attention to Detail
- Call Center Operations
- Following Instructions
- Sales and Marketing
- Computer Skills
- Goal Setting and Achievement
- Sales Expertise
- Positive Attitude
- Continuous Development
- Complex Problem-Solving
- Training and Mentoring
- Collaboration and Teamwork
- Clear Communication
- Product Knowledge
Timeline
Entertainment Team Associate
Walmart
02.2020 - Current
Warehouse Production Associate
Amazon
11.2019 - 02.2020
Customer Service Representative
Citibank
08.2019 - 10.2019
Assistant Manager
Goody's Department Store
03.2015 - 08.2019
High School Diploma -
Fleming County High School
Associate of Arts - Human Services
Maysville Community And Technical College