Liberty McGaughey
Fernley,NV
Overview
24
24
years of professional experience
Work History
Customer Care -Omnichannel
MSC Industrial Supply
Reno, NV
07.2021 - Current
- Answers inbound sales and service customer calls and emails to process orders, complete returns, source products, make product recommendations and provide general web support.
- Effectively manages customer interactions including inbound calls and email communications.
- Utilizes various systems, including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites, and collaborate with other departments to identify and address the customers product & service needs.
- Provides effortless customer experiences regardless of the chosen modality related to products, services and pricing.
- Troubleshoots and resolves customer issues & concerns, including but not limited to billing, credits, returns, payments, sourcing, pricing, availability, & account related questions.
- Delivers customer service in accordance with MSC quality standards to ensure customer satisfaction, account retention.
Sportsbook Ticket Writer
William Hill Sports Book
Las Vegas, NV
11.2000 - 07.2021
- Enhanced customer experience by providing efficient and accurate sportsbook ticket writing services.
- Checked submitted tickets with care to spot fraud and verify winnings.
- Delivered excellent service to customers placing Type bets.
- Ensured compliance with gaming regulations and company policies by meticulously reviewing and processing wagers.
- Shared current information about handicaps, point spreads and money lines with customers and staff.
- Increased accuracy of ticket issuance by proficiently utilizing computerized systems for wager input and verification.
- Maintained a clean workspace according to company standards, contributing to a professional and welcoming environment.
- Maintained up-to-date knowledge of sports news and betting trends to better serve customers and offer informed advice when requested.
- Processed accurate cash transactions and maintained error-free records.
Customer Service Representative
MSC Industrial Supply
Reno, NV
04.2016 - 09.2019
- Answered inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns, collaborate with vendors to source products, make product recommendations and provide general web support.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered customer service in accordance with MSC quality standards to ensure customer satisfaction, account retention and revenue growth
Education
GED - General Studies
Elko High School
Elko, NV05.1990
Skills
- Call center experience
- Excellent problem-solving abilities
- Data Entry
- Teamwork and Collaboration
- Employee Coaching
- Cash handling
Timeline
Customer Care -Omnichannel
MSC Industrial Supply
07.2021 - Current
Customer Service Representative
MSC Industrial Supply
04.2016 - 09.2019
Sportsbook Ticket Writer
William Hill Sports Book
11.2000 - 07.2021
GED - General Studies
Elko High School