Summary
Overview
Work History
Education
Skills
Timeline
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Liberty Park

Glendale,AZ

Summary

Proven leader with extensive experience at Coldstone Creamy, adept in POS system operation and team leadership. Excelled in enhancing customer satisfaction and streamlining inventory management. Demonstrates exceptional problem-solving abilities and a positive attitude, significantly contributing to team success and operational efficiency.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Shift Leader /Assistant Manager

Coldstone Creamy
05.2020 - Current
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collected, arranged, and input information into database system.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.

Cashier

CVS Pharmacy
02.2023 - 06.2024
  • Assisted customers by answering questions and fulfilling requests.
  • Increased customer loyalty and retention.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Set up new sales displays each week with fresh merchandise.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Certificate - Grooming in Cats & Dogs

Penn Foster Career School
Scranton, PA
01.2023

High School Diploma -

Career Success High School
Phoenix, AZ
05.2019

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Flexible Schedule
  • Goal Setting and Tracking
  • POS System Operation
  • Inventory Counts
  • Complaint resolution
  • Multitasking Abilities
  • Time Management
  • Task Prioritization
  • Team Collaboration
  • Effective Communication

Timeline

Cashier

CVS Pharmacy
02.2023 - 06.2024

Shift Leader /Assistant Manager

Coldstone Creamy
05.2020 - Current

Certificate - Grooming in Cats & Dogs

Penn Foster Career School

High School Diploma -

Career Success High School

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Liberty Park