Liberty Swint
Charlotte,NC
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Northern Tool + Equipment
Charlotte, NC
11.2024 - 05.2025
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Processed credit card transactions accurately and efficiently.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Assisted customers with locating merchandise within the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Greeted customers and provided friendly customer service.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Complied with all health and safety regulations while performing job duties.
- Verified that all coupons were valid prior to processing them into the system.
- Resolved customer complaints in a professional manner.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Provided excellent customer service by helping customers locate items they were looking for.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Informed customers of in-store promotions or pricing specials.
- Addressed customer questions and concerns regarding products and services.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Collected credit card and cash payments to complete transactions for customer orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Scanned items and checked pricing on cash register for accuracy.
Fraud Analyst
Global Payments
Austin , TX
02.2022 - 10.2024
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
- Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
- Documented all investigative findings in a clear, concise manner for senior management review.
- Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior.
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Utilized advanced analytics tools to monitor transactions in real-time, reducing the incidence of fraud.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Conducted detailed analysis of transactional data to identify and investigate suspicious activities and potential fraud patterns.
- Implemented customer verification processes, significantly reducing the risk of fraudulent account creation.
- Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
- Trained new analysts on fraud detection tools, techniques, and best practices, fostering a knowledgeable team environment.
- Reviewed and verified customer documentation to prevent identity theft and account takeover attempts.
Customer Service Agent
Continuum
Austin
09.2020 - 01.2022
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided technical support over the phone when needed.
- Advised customers on purchasing decisions based on their individual needs.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Resolved customer complaints quickly and efficiently.
- Identified opportunities to improve customer service processes and procedures.
- Provided product information to customers in a timely manner.
- Monitored customer feedback through surveys and other methods for quality assurance purposes.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Answered incoming calls promptly and professionally within company standards.
- Tracked orders from placement to delivery using internal systems.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Returned customer calls in established turnaround time to meet company objectives.
- Maintained strong call control and quickly worked through scripts to address problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Managed high-volume of inbound and outbound customer calls.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Contacted customers about potential service upgrades, new services and account changes.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Representative
Global Technologies Group, Inc
Dayton , OH
02.2019 - 08.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Performed follow up calls to confirm scheduled appointments.
- Conducted outbound calls to remind patients of upcoming appointments.
- Provided clear instructions to patients regarding their upcoming visits.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Resolved customer complaints in a professional manner.
- Scheduled and confirmed appointments.
Customer Service Cashier
Lowes Home Improvment
Charlotte , NC
07.2017 - 02.2019
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Processed credit card transactions accurately and efficiently.
- Operated cash registers to process payments for goods and services.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Assisted customers with locating merchandise within the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Greeted customers and provided friendly customer service.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Verified that all coupons were valid prior to processing them into the system.
- Resolved customer complaints in a professional manner.
- Complied with all health and safety regulations while performing job duties.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Provided excellent customer service by helping customers locate items they were looking for.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Recommended, selected, located, and obtained products to meet customer needs.
- Collected credit card and cash payments to complete transactions for customer orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned items and checked pricing on cash register for accuracy.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed returned merchandise by strictly following store return and exchange procedures.
Cashier
Foodlion Grocery Store
Charlotte
03.2016 - 06.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped customers find specific products, answered questions, and offered product advice.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered customer questions and provided store information.
- Verified customer age requirement for alcohol or tobacco purchases.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Helped with purchases and signed customers up for rewards program.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Offered customers carry-out service at completion of transaction.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
High School Diploma -
Independence Highschool
Charlotte , NC06-2016
Skills
- Cash handling
- Point of sale
- Customer service
- Product knowledge
- Conflict resolution
- Team collaboration
- Time management
- Active listening
- Effective communication
- Problem solving
- Attention to detail
- Customer satisfaction
- Positive and professional
- Basic math
- Customer focus
- Patience and composure
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Honest and dependable
- Multitasking
- Reliability
- Teamwork and collaboration
- Creative thinking
- Professionalism
Languages
English
Native/ Bilingual
Timeline
Customer Service Cashier
Northern Tool + Equipment
11.2024 - 05.2025
Fraud Analyst
Global Payments
02.2022 - 10.2024
Customer Service Agent
Continuum
09.2020 - 01.2022
Customer Service Representative
Global Technologies Group, Inc
02.2019 - 08.2020
Customer Service Cashier
Lowes Home Improvment
07.2017 - 02.2019
Cashier
Foodlion Grocery Store
03.2016 - 06.2017
High School Diploma -
Independence Highschool