Libya Saunders
Cincinnati,Ohio
Summary
As a compassionate professional, I offer dedication, willingness to learn and enthusiasm. Relating to one’s situation and wanting to help other’s, gives a sense of purpose. Involvement has led me to have the confidence to offer meaningful advice, to be a leader while educating others and work as a team player. I will do a significant contribution by producing accurate work, going above and beyond what’s expected. I’ve accomplished being promoted and been nominated for different activities for company events! Having the ability to adapt my values, such as: integrity, honesty and accountability can be useful when wanting to make a positive mark on the world.
Overview
6
6
years of professional experience
Work History
EDI Assistant
Pacific Manufacturing
Fairfield, Ohio
02.2024 - 05.2024
- Received and processed new orders via EDI system (850)
- Fulfilled customer expectations by providing excellent customer support
- Allocated and submitted pick tickets to the warehouse
- Maintaining work flow amongst warehouse departments and employees
- Send ASNs via EDI (856)
- Achieving finalization of orders being completed
- Understand routing requirements per customer
- Validating all trucks arrive in window time, delivering in a timely manner
- Collaborated with various internal teams and external partners to gather and analyze business requirements
- Ensuring compliance with EDI protocols and standards
- Monitored and troubleshot EDI transactions, identifying and resolving any errors or discrepancies in a timely manner. Confirming a smooth flow of information
Scheduler
ABXair
Wilmington, Ohio
06.2023 - 01.2024
- Responsible for making executive decisions, to assist with delivering, DHL, Amazon and Ups freights to aircraft stations
- Followed (FAR) Federal Aviation Regulations and contractual rules
- Gained trustworthiness from the organization
- Used valuable decisions making tools to facilitate the creation and management of legal duty roster and the exchange of information between Crew members and Crew scheduler
- Preventing bad business practices
- Accountable for updating Crew members lines with the correct absence codes, reporting emails, logging, and tracking
- Flourishing being a scheduler
- Run audits, prepared daily report and submit Information over to the file folder
- Supported leadership with eventual facts that occur
- Monitored legalities and violations to prevent problems on the desk
- Successfully carrying through with, adhering to compliance and regulation procedures
- Given the power to make reasonable changes to Crew members schedule, ensuring all flight segments are covered including aircraft, tail or crew swap
- Conquering, meeting performance goals desired by the customer for satisfaction
- Provided admin support to Crew members by sending catering list, booking transportation reservations and reserving hotel stay
- Confirmed safety and comfort to all Crew members
- Collaborated with internal departments to decrease delays, cancellations or mishaps
- Fulfilling the ability to work well with others in difficult situations, and empathize with each other
Financial Planner
Primerica
West Chester, Ohio
03.2021 - 07.2023
- Accomplished passing state test with Ohio department of insurance for life license
- Influencing financial security for loved one’s in the event of unexpected death
- Successfully submit applications in preparation for financial security ensuring insurance and investment services if approved
- Highlighting the opportunity to protect their families financially
- Recruit interested applicants guiding them through the licensing process
- Supporting applicant needs
- Schedule meetings to go over expectations, pricing and signing
- Succeeding prospect wishes
- Traveled to seminars to partake in networking with others for educational opportunities
- Advancing in having knowledge about different products
- Present presentations to Prospects explaining core values of insurance and securities
- Establish rapport from every individual
- Creating a reliable relationship long term
Vendor Approval Specialist II - Registration Review
TATA Consultancy Services
Cincinnati, Ohio
01.2022 - 05.2023
- Responsible for facilitating the approval of the title company, resulting in submission of completion, once receiving all required disclosures
- Obtain record of the title company contact information in correspondence to confirming ownership to the real estate property and, at time
- Adverting undesirable occurrences
- Verify funding instructions are in place
- Delivering the customers expectations
- Review various title documents ensuring; no missing paperwork, legitimacy and relevancy
- Succeeding company requirements
- Prioritizing compliance states that contest offshore from processing, creating business continuance
- Decipher on how to proceed with processing each file based on loan summary
- Fulfilling company policy and procedures
- Verify closing agent and realtor license number is listed, presenting legally active for submission
- Avoiding legal issues later on during processing
- Review Purchase or refinance loans, checking key dates are full executed for assignment
- Analyze the registration checklist and correspond with necessary emails or follow-ups to internal departments for completion of registration
- Ensuring effective communication
- Notated all email interactions and updated status changes made to individual files
- Making sure of a easier process
- Order the vendor appraisal, title and closing escrow
- Implementing reliableness to our customers
Loan Specialist
Lend-key
Blue Ash, Ohio
06.2021 - 11.2021
- Directed applicants through the online application process for our affiliated credit unions
- Gaining customers relations
- Instructed account holders if applicable what documentation, loan disclosures and repayment options are acceptable, serving a delightful customer experience
- Resolved billing and customer credit issues
- Minimizing the chance of an escalation
- Answered incoming calls, easing the stress of an anxious or irate callers
- Proactively building trust
- Frequently processed and collected past due payment amounts
- Decreasing the chance of default status or loan failing
- In-depth knowledge of loan products and systems
- Succeeding scorecard and metric goals
- Assured confidentiality of borrower personal information, preventing fraud
Billing Representative
Spectrum
Blue Ash, Ohio
04.2018 - 09.2019
- Consistently verified callers to prevent fraud
- De-escalate incoming irate callers
- Reducing the percentage of calls that are transferred to a higher level of support due to customer dissatisfaction
- Obtained payments to restore or keep current service active
- Serving product continuance and a happy customer
- Positively responded to incoming calls using call flow and control conveying lower talk times increasing reachability
- Reconciled payments issues reflecting inaccuracy, lessening a dispute
- Encoded troubleshooting codes needed to resolve service errors
- Delivering customer satisfaction
- Collected past due amounts
- Maximizing cash flow for the business
- Provided explanatory notes explaining what was communicated on each account
- Shortening the chance of confusion or repetition from colleagues or customers
- Participated in shadowing new hires seeking advice or needing assistance
- Promoting unity and teamwork within the organization
- Worked closely with management to evaluate new hires interactions with customers
- Ensuring the success of the organization
Education
Certified - Principles and Practices, Finance, Appraisals and Law
Hondros College
Skills
Proficient in all Microsoft Suites
-Risk Management Certified
-US Mortgage Advanced Certified
-Empower Loan Processing skills
-Conventional, FHA, VA Product Skills
-Federal Aviation Regulations Skills
-EDI Software Skills
-Agile Way Of Working Foundation Certified
-Loss Mitigation Certified
-SharePoint Skills
-Occupational Health & Safety Certified
-(ARM) Acknowledge, Resolve & Move Forward
-Net-line & Opps Skills
Timeline
EDI Assistant
Pacific Manufacturing
02.2024 - 05.2024
Scheduler
ABXair
06.2023 - 01.2024
Vendor Approval Specialist II - Registration Review
TATA Consultancy Services
01.2022 - 05.2023
Loan Specialist
Lend-key
06.2021 - 11.2021
Financial Planner
Primerica
03.2021 - 07.2023
Billing Representative
Spectrum
04.2018 - 09.2019
Certified - Principles and Practices, Finance, Appraisals and Law
Hondros College