Summary
Overview
Work History
Education
Skills
Skills Certifications
Timeline
Volunteer

Licania Soriano Morera

Kenner,LA

Summary

Versatile professional with extensive experience in scaffold construction, insulation, and hospitality management. Skilled at supporting leadmen in building scaffolds across various industrial plant areas, ensuring safety and efficiency. Over 15 years of expertise in customer service and team leadership within the hotel industry. Strong background in accounting, with proficiency in Microsoft Excel and Word. OSHA and TWIC certified, bilingual in Spanish with basic English skills.

Overview

19
19
years of professional experience
1
1

Owner Hispanic Grocery Store

Work History

Customer Service / Assistant Manager

Barceló Hotels, Dominican Republic
03.2006 - 11.2011
  • Managed daily operations, staff coordination, and customer service.
  • Supervised front desk, reservations, and guest satisfaction programs.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Trained new employees on company procedures, products, and best practices in customer service.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Collaborated with other departments to guarantee customer satisfaction.

Scaffold Builder

Brown & Root
09.2022 - 05.2025
  • Assisted leadmen in building scaffolds in different areas of the plant.
  • Ensured compliance with safety standards and project deadlines.
  • Adhered to strict quality control standards, guaranteeing the reliability and stability of built scaffolding structures.
  • Enhanced job site safety by assembling and dismantling safe, secure scaffolding structures.
  • Reduced workplace accidents with proper inspection and maintenance of scaffold components.
  • Disassembled scaffolding and equipment when projects were completed or after each shift according to strict schedules.
  • Worked around live machinery and ongoing operations to complete 2 scaffolding projects on-time and under budget.
  • Utilized various tools and equipment effectively, maintaining their proper working order through regular care and maintenance.
  • Carried materials and equipment weighing up to 65 pounds onto job sites in various climates and weather conditions.
  • Maintained compliance with OSHA regulations, ensuring a safe work environment for all personnel onsite.
  • Assisted in crane operations for heavy lifting tasks, ensuring seamless integration between scaffold assembly teams and other trades onsite.
  • Assisted in training new team members, fostering a culture of mentorship and skill development.
  • Displayed adaptability when faced with inclement weather or other delays, adjusting schedules as necessary without compromising quality or safety standards.
  • Assembled, erected and dismantled scaffolding structures to meet project needs.
  • Worked in team-focused environment to collaboratively complete projects on time and within budget.
  • Verified all scaffolding materials were stored safely and securely.
  • Utilized ladders, small lifts and rope access systems to safely access hard-to-reach areas.
  • Followed OSHA regulations and safety standards when installing and working with scaffolding.
  • Inspected scaffolding for safety and structural integrity before each use.
  • Trained new employees on proper safety procedures for working on scaffolding.

Scaffold Builder / Insulator

Brand-Safeway
01.2021 - 08.2022
  • Built and dismantled scaffolds for industrial projects.
  • Installed insulation materials in compliance with project requirements.
  • Adhered to strict quality control standards, guaranteeing the reliability and stability of built scaffolding structures.
  • Carried materials and equipment weighing up to 65 pounds onto job sites in various climates and weather conditions.
  • Participated in regular safety meetings, contributing to ongoing improvement efforts for job site practices.
  • Maintained compliance with OSHA regulations, ensuring a safe work environment for all personnel onsite.
  • Installed insulation, trim and other finishing touches.
  • Prepared surfaces for insulation with help of adhesives, cement and other compounds.
  • Measured, cut and laid insulating blankets for water heaters and tanks.
  • Followed protocols and stayed organized to provide personal and teammate safety.

Shop Owner

Macoris Mini Market
07.2021 - 08.2023
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
  • Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
  • Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
  • Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
  • Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Investigated customer complaints to identify cause of malfunctions.
  • Retained accurate records of purchases, titles and sales.
  • Prepared annual budgets and monitored financial objectives.

Education

Bachelor's - Accounting

Universidad Central del Este

Skills

  • Scaffold Building
  • Insulation
  • Customer Service
  • Team Leadership
  • Accounting Support
  • Microsoft Excel
  • Microsoft Word
  • OSHA Certified
  • TWIC Card Holder
  • Bilingual

Skills Certifications

  • Scaffold Building & Insulation
  • Customer Service & Team Leadership
  • Accounting Support
  • Microsoft Excel & Word
  • OSHA Certified
  • TWIC Card Holder
  • Bilingual: Spanish (fluent), English (basic)

Timeline

Scaffold Builder

Brown & Root
09.2022 - 05.2025

Shop Owner

Macoris Mini Market
07.2021 - 08.2023

Scaffold Builder / Insulator

Brand-Safeway
01.2021 - 08.2022

Customer Service / Assistant Manager

Barceló Hotels, Dominican Republic
03.2006 - 11.2011

Bachelor's - Accounting

Universidad Central del Este

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Licania Soriano Morera