LICIENNE FEHLAUER
Kimco Realty Corporation
Miami,FL
3
Languages
1
Certification
13
years of professional experience
Results-driven property management professional with over 10 years of experience overseeing retail shopping centers, commercial assets, and multifamily communities. Proven expertise in portfolio operations, lease administration, budgeting, financial reporting, and tenant relations. Recognized for enhancing operational efficiency and cultivating strong relationships with owners, tenants, and vendors. Committed to delivering exceptional service and maximizing asset value through strategic management practices.
Work History
Senior Property Coordinator
3 Years 10 Months- Major Achievement: Coordinated a $2.6 million embankment stabilization project spanning more than two years, partnering with consulting engineers, Florida Power & Light, the U.S. Army Corps, the South Florida Water Management District, contractors, and internal stakeholders to secure approvals, manage project documentation, support strategic budgeting, and mitigate erosion threatening a retail center.
- Administer $1.2 million annual operating budget, overseeing forecasting, expense tracking, and budget planning.
- Assist in administration of approximately $1.2 million in annual operating budgets including forecasting, expense tracking, and budget planning.
- Coordinate 30 vendors for maintenance, repairs, inspections, and capital improvement projects, ensuring timely execution and compliance.
- Coordinate approximately 30 vendors performing maintenance, repairs, inspections, and capital improvement work.
- Manage invoice coding, job-cost documentation, expense reclassifications, and operational reporting to support financial accuracy and accountability.
- Manage invoice coding, job-cost documentation, expense reclassifications, utility account coordination, vacancy turnover, and operational reporting.
- Coordinate annual inspections including fire life safety, alarm systems, sprinkler and backflow testing while maintaining regulatory compliance.
- Maintain Emergency Response Plans and serve as the primary liaison between tenants, vendors, accounting, leasing, and property management teams.
- Coordinated maintenance requests and vendor communications to ensure timely property upkeep.
- Managed lease administration processes, ensuring compliance with company policies and legal standards.
- Developed and maintained positive relationships with tenants, addressing concerns and enhancing satisfaction levels.
- Conducted regular property inspections, identifying areas for improvement and implementing corrective actions.
- Collaborated with marketing teams to promote available properties through various channels, increasing visibility.
- Streamlined property management processes for increased efficiency in daily operations.
- Coordinated with vendors, contractors, and service providers to ensure timely completion of maintenance projects.
- Collaborated with other department teams to address concerns related to leasing, accounting, or maintenance functions promptly and effectively.
Property Manager
2 Years 2 Months- Oversaw daily operations for diverse portfolio of 24 commercial and residential properties (15 commercial, 9 residential), ensuring high occupancy and tenant satisfaction.
- Oversaw lease administration, renewals, tenant onboarding, move-ins and move-outs, and property inspections.
- Managed budgeting, CAM reconciliations, rent collections, accounts receivable, bank reconciliations, invoice processing, and financial reporting using QuickBooks.
- Developed strong tenant and vendor relationships while coordinating maintenance projects, capital repairs, and contractor performance to enhance service quality.
- Administered rent increases, maintained insurance and compliance documentation, processed 1099s, and supported year-end accounting.
- Monitored operating expenses, prepared financial reports, and supported ownership with operational planning and forecasting to inform strategic decision-making.
- Screened prospective tenants, processed rental applications, completed background and credit checks, and prepared lease documentation.
- Prepared and executed new leases, lease amendments, and renewal agreements.
- Managed utility account setup, transfers, and billing for vacant and occupied properties.
- Coordinated insurance claims and property damage repairs when needed.
- Oversaw vacancy turnover by coordinating inspections, repairs, cleaning, and vendor scheduling to minimize downtime.
- Maintained property files, tenant records, and lease documentation to ensure accuracy and compliance.
- Successfully managed the portfolio during COVID-related operational challenges.
Assistant Property Manager
6 Years 4 Months- Conducted leasing tours, assisted with applicant screening, move-ins, move-outs, and security deposit processing.
- Processed rent payments, coordinated maintenance requests, and monitored work orders to ensure timely resolutions and maintained resident accounts.
- Conducted leasing tours and assisted with applicant screening, move-ins, move-outs, and security deposit processing to facilitate smooth transitions for new residents.
- Responded to resident concerns and coordinated vendor services while inspecting common areas to uphold community standards and support office administration.
- Assisted in managing daily operations of the property, ensuring tenant satisfaction and prompt issue resolution.
- Coordinated maintenance requests, streamlining communication between tenants and service teams.
- Implemented leasing strategies, enhancing occupancy rates through effective marketing initiatives.
- Conducted property tours, showcasing amenities and fostering positive relationships with prospective tenants.
- Maintained updated tenant records using property management software, ensuring accuracy and compliance.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management the team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding the community.
- Processed security deposit refunds.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Posted policies and rules in common areas for tenant review.
Education
Associate Degree - Business Administration
High School Diploma
Skills
Property & Portfolio Management
Lease Administration
Budget Development & Financial Analysis
CAM Reconciliations
Vendor & Contract Management
Capital Project Management
Compliance & Risk Management
Tenant Relations & Support
Property Inspections
Rent Collections & Eviction Procedures
Project Coordination & Oversight
Emergency Response Planning
QuickBooks
Property Management Software (QuickBooks
Yardi
MRI
AppFolio
Buildium)
Microsoft Office Suite (Excel
Word
Outlook
PowerPoint)
Accomplishments
- Successfully completed Institute of Real Estate Management (IREM) ethics training through Kimco Realty's certification program, emphasizing professional integrity, ethical decision-making, fiduciary responsibility, and industry best practices in commercial real estate.
- Earned promotion to Senior Property Coordinator upon successful completion of the program, recognizing exceptional performance, expanded operational responsibilities, and commitment to professional development.
- Designed and implemented customized work order tracking systems and comprehensive project trackers for current and future capital projects, creating standardized processes that improved operational efficiency, project visibility, and long-term planning across a four-year capital improvement pipeline.
- During my time at Kimco I oversaw the procurement, negotiation, and renewal of five-year service contracts with annual pricing adjustments for critical property services, including security, landscaping, porter and sweeping, power washing, pest control, and window cleaning, ensuring service continuity and budget compliance.
Additional Responsibility at Kimco Realty: Selected by leadership to manage corporate office operations in addition to commercial property responsibilities, including coordinating IT support, managing office vendors and facilities services, overseeing office supply procurement, organizing catering and weekly employee breakfasts, onboarding new employees with office orientations, administering shredding services, resolving employee requests, and serving as the primary liaison between staff and upper management.
Certification
Completed Kimco Realty's Property Management Certification Program (developed in partnership with IREM), covering commercial property operations, budgeting, lease administration, vendor management, compliance, maintenance planning, ethics, and tenant relations. Earned promotion to Senior Property Coordinator upon successful completion.
LANGUAGES
English (Fluent)
Portuguese (Fluent)
Spanish (Advanced)
Timeline
Senior Property Coordinator
Kimco Realty Corporation
10.2022 - CurrentRead More
Property Manager
Charter Properties
03.2020 - 05.2022Read More
Assistant Property Manager
Fairwinds Apartments
09.2013 - 01.2020Read More
College of Marin
Associate Degree from Business Administration
Read More
San Rafael High School
High School Diploma
Read More