LIDIA AMARILLAS
CHULA VISTA,CA
Summary
Enthusiastic, highly motivated, professional with extensive customer service and business administration experience seeking a new opportunity Focused Human Services Specialist proudly offering over 3 years of experience assessing information to determine client eligibility for resources and services. Flexible professional properly conveys all details to clients. Skilled and smart and consistently stays calm in stressful environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Human Services Specialist
HHSA
06.2024 - Current
- Provides services to members of the public by personally responding to requests for service or making appropriate referrals
- Conducts personal interviews with clients to obtain, clarify, and verify financial, demographic, medical, and other information to determine eligibility for financial, health, and medical assistance and services
- Reads, interprets, and explains regulations, requirements, legal rights, and responsibilities to clients; receives and responds to questions and complaints from clients and representatives from outside agencies
- Obtains or retrieves financial, demographic, medical, personal, and other information used to determine initial or continuing eligibility for county programs; reviews and verifies information provided by clients and other sources for accuracy and completeness
- Evaluates documentation provided by clients and determines if clients meet eligibility requirements based on rules and policies
- Uses specialized computer applications to enter and retrieve information, process eligibility determinations and benefit levels, issue notices, schedule appointments, prepare correspondence, prioritize work, or perform other relevant tasks
- Provides detailed explanations to clients on how and where to obtain services, benefits levels, and applicable share of costs; assists customers by facilitating enrollment in health programs and explaining instructions, laws, rules, and regulations
- Maintains the security of files, records, and documents, and ensures that information contained in such files and records is kept confidential
- Provide and maintain profiles for the CalSAWS application.
General Manager
Rentaree LLC
12.2000 - Current
- Oversees property maintenance to ensure proper upkeep of units, common areas and grounds
- Monitored property budget, tracking expenses and overall company bookkeeping
- Conducts re-certifications, bi-annual inspections ensuring units meet all local, state, and federal regulatory laws
- Maintained compliant and rent/deposit logs
- Conducted all move in/move out inspections of all residential units
- Managed and scheduled renovations, contacted vendors for repairs and upgrades.
Office Administrator
IPG
10.2021 - 05.2023
- Attend to residents’ calls
- Keep track of rent payments and deposits
- Type work orders and track job completion
- Compose tenant notices
- File documents and maintained files in order in accordance to HUD regulations
- Input data in Yardi
- Print payment receipts
- Aided in recertification process and interviews
- Provided customer service to public looking for information regarding low-income housing
- Review applications and enter new applicants on Yardi.
Education
UNIVERSAL HSS INITIAL TRAINING -
HHSA
06.2023
TAX CREDIT SPECIALIST -
NATIONAL CENTER FOR HOUSING
01.2022
FAIR HOUSING TRAINING CERTIFICATE -
KIMBAL, TIREY & ST, JOHN LAW FIRM
04.2021
BACHELORS IN BUSINESS ADMINISTRAION -
University of San Diego
12.1995
Skills
- Client Needs Assessments
- Effective customer communication
- Eligibility Requirements
- Client support and assistance
- Written and verbal communication
- Microsoft Office
- Continuous Improvement
Languages
Spanish
Professional
Certification
- Tax Credit Specialist, National Center for Housing Management
- Fair Housing Training Certificate
- UNIVERSAL HSS INITIAL TRAINING, HHSA
References
References available upon request.
Timeline
Human Services Specialist
HHSA
06.2024 - Current
Office Administrator
IPG
10.2021 - 05.2023
General Manager
Rentaree LLC
12.2000 - Current
UNIVERSAL HSS INITIAL TRAINING -
HHSA
TAX CREDIT SPECIALIST -
NATIONAL CENTER FOR HOUSING
FAIR HOUSING TRAINING CERTIFICATE -
KIMBAL, TIREY & ST, JOHN LAW FIRM
BACHELORS IN BUSINESS ADMINISTRAION -
University of San Diego
- Tax Credit Specialist, National Center for Housing Management
- Fair Housing Training Certificate
- UNIVERSAL HSS INITIAL TRAINING, HHSA
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