Lidia Cadengo
Rockford,IL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Manager
Pinewoods Restaurant
Rockford , IL
06.2017 - Current
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored staff performance and addressed issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
East High School Rockford IL
Rockford, IL06-1989
Some College (No Degree) - Computer Training
Rock Valley College
Rockford, ILSkills
- Customer Service
- Problem-solving abilities
- Multitasking
- Adaptability
- Professional and Courteous
- Excellent Communication
Languages
Spanish
Native/ Bilingual
Timeline
Manager
Pinewoods Restaurant
06.2017 - Current
High School Diploma -
East High School Rockford IL
Some College (No Degree) - Computer Training
Rock Valley College