Lidia Estrada
San Antonio,Tx
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Bartender
McIntyre
, TX
12.2022 - Current
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Attended regular training sessions to stay updated on new products or trends.
Shift Manager
Wing Daddy’s Sauce House
San Antonio, TX
09.2021 - 06.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Assisted in resolving escalated customer service issues in a timely manner.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
Customer Sales Representative
Connexion Point
San Antonio, TX
01.2016 - 12.2016
- Sold medical plans from Aetna or Coventry to new members
- Upgraded medical plans during the Open Enrollment Period to members
- Looked up providers, hospitals, and medication for the members of their plan of choice.
- Answered customer inquiries regarding product features, availability, and pricing.
- Demonstrated medical products to new and existing customers.
- Increased value to clients through product knowledge.
Receptionist
WalMart Optometrist
San Antonio, TX
01.2015 - 01.2016
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Dealt with insurances; Blue Cross, United HealthCare, Chips, VSP to get confirmation of copays and balances for patient's
- Performed general eye exams with up to date equipment and filed paperwork.
Education
Business Administration -
St. Philip's College
01-2026
Diploma -
Winston Churchill High School
07.2013
Skills
- Team Leader
- Troubleshooting
- Excellent Communication skills
- Highly organized and detailed
- Bilingual
- Proficient in Excel and Microsoft Word
- Knowledgeable with insurance carriers
- Medical Histories
References
- Claudia Casas (210) 620-9448
- Kristen Lucio (21) 317-2735
- Sandra Ruiz (210) 529-0599
Timeline
Bartender
McIntyre
12.2022 - Current
Shift Manager
Wing Daddy’s Sauce House
09.2021 - 06.2022
Customer Sales Representative
Connexion Point
01.2016 - 12.2016
Receptionist
WalMart Optometrist
01.2015 - 01.2016
Business Administration -
St. Philip's College
Diploma -
Winston Churchill High School
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