Lidia Guevara Hess
683 E 12th Place Somerton,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level family support specialist position. Ready to help team achieve company goals. Great passion working with kids and their families.
Overview
9
9
years of professional experience
Work History
Family Support Specialist
Child And Family Resources
01.2018 - 07.2020
- Family Support Specialist is responsible for providing home-based prevention services.
- Focusing on supporting parent child relationship, attachment, and family enhancement through child development education, play, goal setting, assessments, and coordination of services/activities for overburden families.
- Helped program to served at least 5 new families.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Developed rapport to create safe and trusting environment for families.
Manager
Right At School LLC
01.2016 - 01.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed to increased number of enrollment from 7 to 26 families in short period of time.
Preschool Teacher
Desert Trails
01.2014 - 01.2017
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Assisted and supervised 22 children through entire school day with teacher aide help.
Customer Service Representative
Advanced Call Center Technologies San Luis
06.2011 - 01.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed to answered 50 calls per day.
Education
Associate of Applied Science - Early Childhood Education
Arizona Western College
Yuma, AZ05.2018
Skills
- Child development
- Punctuality
- Responsible
- Ability to do teamwork
- Patience
- Tolerance
- Adaptability
- Resourceful
- Fingerprint clearance card
Timeline
Family Support Specialist
Child And Family Resources
01.2018 - 07.2020
Manager
Right At School LLC
01.2016 - 01.2018
Preschool Teacher
Desert Trails
01.2014 - 01.2017
Customer Service Representative
Advanced Call Center Technologies San Luis
06.2011 - 01.2012
Associate of Applied Science - Early Childhood Education
Arizona Western College
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