Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lidia Hernandez

Los Angeles,CA

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

12
12
years of professional experience
2
2
Certification

Work History

Pediatric Assistant Manager

Larchmont Pediatrics
09.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Pediatric Medical Assistant (Lead)

Larchmont Pediatrics
09.2018 - Current
  • Administered vaccinations and medications for timely delivery of essential treatments.
  • Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
  • Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
  • Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
  • Established trusting relationships with patients and families, fostering a positive atmosphere during visits.

Urgent Care Receptionist

Irlanda Martinez
02.2018 - 09.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Medical Records
  • Referrals
  • Specialist assistant

Medical Front Office Receptionist

Sean Kossari, Md
01.2016 - 02.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
  • Helped patients complete necessary medical forms and documentation.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
  • Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.

Insurance Agent

Self
10.2013 - 12.2016
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.

Marketing Supervisor

CFFHC Resources
08.2013 - 02.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Designed and implemented marketing and branding collateral.
  • Organized promotional events such as product demonstrations or sponsorships, increasing brand recognition within target markets.

Education

Certification - Billing And Coding

Ed2go
Online
09-2022

College Ready High School #5
Los Angeles
06-2013

Certification - CMAA

Rio Hondo College
Whittier, CA
04-2019

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Staff management
  • Conflict resolution
  • Employee scheduling

Certification

  • Certified Medical Administrative Assistant
  • Certified Medical Biller

Languages

Spanish
Professional Working
English
Full Professional

Timeline

Pediatric Assistant Manager

Larchmont Pediatrics
09.2018 - Current

Pediatric Medical Assistant (Lead)

Larchmont Pediatrics
09.2018 - Current

Urgent Care Receptionist

Irlanda Martinez
02.2018 - 09.2019

Medical Front Office Receptionist

Sean Kossari, Md
01.2016 - 02.2018

Insurance Agent

Self
10.2013 - 12.2016

Marketing Supervisor

CFFHC Resources
08.2013 - 02.2015

Certification - Billing And Coding

Ed2go

College Ready High School #5

Certification - CMAA

Rio Hondo College

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