LIDIA KETOLA
Human Resources
Minneapolis,MN
Summary
PROFFESIONAL SUMMERY
Experienced HR professional skilled in managing administrative tasks, coordinating schedules, and facilitating efficient office operations. Well versed in utilizing technology and software tools to streamline processes and enhance productivity. Exceptional communication and interpersonal abilities, coupled with a proactive approach to problem-solving.
Overview
12
12
years of professional experience
Work History
HR Representative
North Memorial Health
05.2023 - 08.2023
- Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.;
- Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately
- Explained leave of absence policies and procedures including Medical, Military, Personal, and FMLA
- Responsible for assisting with various tasks that contribute toward the efficient operation and teamwork of the HR department.
HR Assistant
Park Nicollet Health Services
01.2022 - 04.2022
- Assist with audits and compliance reviews
- Benefits administration
- Assist in the development and maintenance of the Service Center systems, metrics, and processes
- Utilized Microsoft Excel to efficiently track and manage large volumes of data, ensuring accurate and timely reporting.
Clinic Assistant | Physician
Neck and Back Center
12.2020 - 12.2021
- Provides day-to-day staff support for the unit, to include preparing documents and reports, providing office services, scheduling, and facilitating meetings and travel arrangements for patients, and/or providing dictation or transcription services
- Order and oversee office supplies and food deliveries for group meetings
- Support and collaborate with other Administrative Assistants as needed.
Administrative assistant
Frauenshuh/fourteen foods
08.2016 - 05.2017
- Manage executive calendars, including scheduling meetings, appointments, and conference calls
- Prepare and edit correspondence, reports, and other documents as needed
- Provide front-desk coverage by managing a busy, multi-line phone system, greeting guests as they enter the office, managing incoming/outgoing mail and shipments, and maintaining an organized, clean office environment.
Education
Bachelor of Arts - Healthcare Administration
Concordia University Saint Paul - Saint Paul
Skills
- Proficient in
- Microsoft Office Suite including Word, PowerPoint, Outlook, Excel, Adobe Acrobat, OneNote, and Teams Conflict resolution
- Strong communication and interpersonal skills
- Organization and prioritization
- Strong customer service
- HRIS Applications
- Human Resources Department Processes
- HR Support
- Customer Relations
- Organizational Systems
- Conflict Resolution Tactics
- Advanced MS Office Suite Proficiency
- Proper Phone Etiquette
- Meeting Agendas and Minutes
- Train Employees
- Safety Awareness
- Business Administration
- Hiring and Training
- Staff Management
- Complex Problem-Solving
- Team Member Motivation
- First Aid
Timeline
HR Representative
North Memorial Health
05.2023 - 08.2023
HR Assistant
Park Nicollet Health Services
01.2022 - 04.2022
Clinic Assistant | Physician
Neck and Back Center
12.2020 - 12.2021
Administrative assistant
Frauenshuh/fourteen foods
08.2016 - 05.2017
Bachelor of Arts - Healthcare Administration
Concordia University Saint Paul - Saint Paul