Lidia Leyva
Orland,CA
Summary
Dynamic social services professional with extensive experience at Glenn County Health and Human Services Agency, demonstrating proficiency in case management and bilingual communication to enhance client understanding and engagement.
Overview
24
24
years of professional experience
Work History
Social Services Aide – Child Welfare
Glenn County Health and Human Services Agency
Willows, CA
05.2023 - Current
- Company Overview: resumebuild.com
- Collaborated with the County Clerk’s Office to process referrals and ensure proper documentation for case management and legal hearings.
- Translated court reports and documents from English to Spanish to help non-English-speaking parents understand their rights, responsibilities, and service plans.
- Assisted social workers with supervised family visits, transportation, and monitoring child safety and welfare during services.
- Maintained accurate progress notes and records in accordance with State and County policy.
- Helped coordinate services for clients, supporting long-term case plan goals and participation in court-ordered programs.
- Developed positive working relationships with families, legal staff, and interdisciplinary teams.
- Resumebuild.com
Eligibility Specialist
Glenn County Health and Human Services Agency
Willows, CA
07.2022 - 05.2023
- Company Overview: resumebuild.com
- Conducted intake interviews, assessed eligibility for public programs (CalFresh, Medi-Cal, etc.), and processed client documentation.
- Maintained detailed, confidential client files in accordance with agency protocols.
- Provided referrals to appropriate services and educated clients on their program rights and responsibilities.
- Supported clients through re-evaluation and appeal processes, offering compassionate, bilingual service.
- Resumebuild.com
Paraprofessional / School Transportation Aide
Glenn County Office of Education
Willows, CA
09.2016 - 07.2022
- Company Overview: resumebuild.com
- Provided transportation and assistance to students, including those with special needs.
- Supported classroom activities and individual student learning goals under the direction of credentialed teachers.
- Maintained safety protocols and clear documentation for student needs and instructional material preparation.
- Assisted in the development and implementation of educational plans in a supportive and culturally aware manner.
- Resumebuild.com
Customer Service Manager / Customer Service Desk Associate / Cashier
Walmart
Fresno, CA
09.2003 - 03.2010
- Delivered outstanding customer service in a high-volume retail environment.
- Supervised and trained staff, managed front-end operations, and resolved escalated customer issues.
- Processed transactions accurately, handled cash, and maintained a professional and friendly demeanor with customers.
Medical Office Specialist
Lodi Memorial Hospital Urgent Care
Lodi, CA
05.2001 - 10.2002
- Provided administrative and patient support in a fast-paced urgent care environment.
- Assisted with patient intake, records management, and appointment scheduling.
Education
Associate of Arts - Social and Behavioral Science
Butte College
01.2015
Medical Office Specialist Certificate -
Andon College
05-1999
Skills
- Bilingual proficiency
- Case management
- Communication skills
- Systems expertise
- Leadership and supervision
- Technology proficiency
Languages
Spanish
Professional
Timeline
Social Services Aide – Child Welfare
Glenn County Health and Human Services Agency
05.2023 - Current
Eligibility Specialist
Glenn County Health and Human Services Agency
07.2022 - 05.2023
Paraprofessional / School Transportation Aide
Glenn County Office of Education
09.2016 - 07.2022
Customer Service Manager / Customer Service Desk Associate / Cashier
Walmart
09.2003 - 03.2010
Medical Office Specialist
Lodi Memorial Hospital Urgent Care
05.2001 - 10.2002
Associate of Arts - Social and Behavioral Science
Butte College
Medical Office Specialist Certificate -
Andon College
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