Lidia Martin
Jacksonville
Summary
Directed daily operations with a focus on employee engagement and customer satisfaction.
Leveraged administrative skills to resolve customer complaints efficiently.
Implemented cost-reduction strategies while optimizing employee performance.
Overview
10
10
years of professional experience
Work History
Kitchen Staff Member
V Pizza
Jacksonville, FL
09.2024 - Current
- Operated kitchen equipment to prepare high-quality food items efficiently.
- Ensured adherence to food safety and hygiene standards during meal preparation.
- Collaborated with team members to maintain a smooth workflow during peak hours.
- Assisted in inventory management by tracking stock levels and reporting shortages.
- Prepared ingredients according to recipes, ensuring consistency in flavor and presentation.
- Maintained cleanliness of workstations and dining areas to promote a safe environment.
- Supported training of new staff on kitchen procedures and safety protocols.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
Cash Management Service Teller
Loomis Armored US
Jacksonville, FL
08.2023 - 07.2025
- Implemented improved cash handling protocols, enhancing operational efficiency and reducing discrepancies.
- Trained new tellers on cash management systems and customer service best practices to promote team effectiveness.
- Assisted in the continuous improvement of cash management services by offering valuable feedback and participating in process improvement initiatives.
- Reduced errors in transactions by diligently verifying amounts before processing deposits or withdrawals.
- Trained new employees on proper cash handling procedures and company policies, ensuring a high level of competency.
- Managed daily operations of the cash vault, maintaining organization and control over large sums of money.
- Contributed to customer satisfaction by providing timely and accurate processing of their transactions.
Assistant General Manager
V Pizza
Jacksonville, FL
08.2016 - 08.2023
- Led team in optimizing daily operations to enhance customer satisfaction and service efficiency.
- Analyzed sales trends to inform strategic decisions, driving revenue growth and market competitiveness.
- Streamlined communication between front-of-house and kitchen staff, improving order accuracy and service speed.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Education
High School Diploma -
Central High School
Providence, RI06-2000
Skills
- Food preparation
- Safe food handling
- Organization and cleanliness
- Employee supervision
- Employee evaluation
- Excels in team leadership
- Staff recruitment and hiring
- Goal oriented
- Detail-oriented planning
- Excellent customer service
Timeline
Kitchen Staff Member
V Pizza
09.2024 - Current
Cash Management Service Teller
Loomis Armored US
08.2023 - 07.2025
Assistant General Manager
V Pizza
08.2016 - 08.2023
High School Diploma -
Central High School