Summary
Overview
Work History
Education
Skills
Areas of proficiency
Timeline
Generic

Elia Martinez

Humble,TX

Summary

Experienced with managing sales operations, inventory, and customer interactions in fast-paced retail environment. Utilizes leadership and team-building skills to enhance store performance and customer satisfaction. Track record of effective staff training, ensuring knowledgeable and motivated team.

Overview

9
9
years of professional experience

Work History

Counter Manager

Macy's
02.2024 - Current
  • Provided exceptional customer service by advising clients on Dior skincare and makeup products to build long-term relationships.
  • Planned and executed in-store events for product launches to increase visibility and foot traffic.
  • Maintained counter presentation and visuals to align with Dior brand image and Macy’s guidelines.

Retail Sales Manager

Miss A
11.2021 - 03.2023
  • Oversaw daily operations at home store including merchandising, weekly payroll, scheduling, and sales target setting.
  • Trained, motivated, and mentored staff to consistently meet and exceed sales goals.
  • Visited 2–3 store locations weekly to supervise merchandising, visual standards, and warehouse organization.
  • Communicated directly with corporate and submitted detailed reports after each visit to ensure brand consistency and operational alignment.
  • Utilized strong communication and leadership skills to coordinate between store teams and upper management.

Assistant Manager

Drive Away Autos
08.2019 - 02.2020
  • Assisted in day-to-day business operations including sales system access, scheduling, reporting, and customer communication.
  • Supported owner with business functions and logistics.

Secretary

Allied Exterminators Inc
05.2018 - 08.2019
  • Handled invoicing, work orders, scheduling routes, and answering inbound calls.

Chanel Beauty Advisor

ATU
06.2016 - 05.2018
  • Delivered personalized makeup and skincare consultations, driving sales and customer loyalty.
  • Assisted in checkout, client acquisition, and visual maintenance.

Education

High school diploma -

Richard Milburn Academy
05.2011

Skills

  • Store Operations Management
  • Event planning
  • Product upselling
  • Inventory and stocking
  • Staff coaching and training
  • Marketing and advertising

Areas of proficiency

  • Time management
  • Client acquisition
  • Customer service
  • Authorized to work in the US for any employer

Timeline

Counter Manager

Macy's
02.2024 - Current

Retail Sales Manager

Miss A
11.2021 - 03.2023

Assistant Manager

Drive Away Autos
08.2019 - 02.2020

Secretary

Allied Exterminators Inc
05.2018 - 08.2019

Chanel Beauty Advisor

ATU
06.2016 - 05.2018

High school diploma -

Richard Milburn Academy