Elia Martinez
Humble,TX
Summary
Experienced with managing sales operations, inventory, and customer interactions in fast-paced retail environment. Utilizes leadership and team-building skills to enhance store performance and customer satisfaction. Track record of effective staff training, ensuring knowledgeable and motivated team.
Overview
9
9
years of professional experience
Work History
Counter Manager
Macy's
02.2024 - Current
- Provided exceptional customer service by advising clients on Dior skincare and makeup products to build long-term relationships.
- Planned and executed in-store events for product launches to increase visibility and foot traffic.
- Maintained counter presentation and visuals to align with Dior brand image and Macy’s guidelines.
Retail Sales Manager
Miss A
11.2021 - 03.2023
- Oversaw daily operations at home store including merchandising, weekly payroll, scheduling, and sales target setting.
- Trained, motivated, and mentored staff to consistently meet and exceed sales goals.
- Visited 2–3 store locations weekly to supervise merchandising, visual standards, and warehouse organization.
- Communicated directly with corporate and submitted detailed reports after each visit to ensure brand consistency and operational alignment.
- Utilized strong communication and leadership skills to coordinate between store teams and upper management.
Assistant Manager
Drive Away Autos
08.2019 - 02.2020
- Assisted in day-to-day business operations including sales system access, scheduling, reporting, and customer communication.
- Supported owner with business functions and logistics.
Secretary
Allied Exterminators Inc
05.2018 - 08.2019
- Handled invoicing, work orders, scheduling routes, and answering inbound calls.
Chanel Beauty Advisor
ATU
06.2016 - 05.2018
- Delivered personalized makeup and skincare consultations, driving sales and customer loyalty.
- Assisted in checkout, client acquisition, and visual maintenance.
Education
High school diploma -
Richard Milburn Academy
05.2011
Skills
- Store Operations Management
- Event planning
- Product upselling
- Inventory and stocking
- Staff coaching and training
- Marketing and advertising
Areas of proficiency
- Time management
- Client acquisition
- Customer service
- Authorized to work in the US for any employer
Timeline
Counter Manager
Macy's
02.2024 - Current
Retail Sales Manager
Miss A
11.2021 - 03.2023
Assistant Manager
Drive Away Autos
08.2019 - 02.2020
Secretary
Allied Exterminators Inc
05.2018 - 08.2019
Chanel Beauty Advisor
ATU
06.2016 - 05.2018
High school diploma -
Richard Milburn Academy
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