Lidia J Bernardez
New York,NY
Overview
10
10
years of professional experience
Work History
Member Service Representative
AAA Northeast/Dmv Clerk
New York, NY
12.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new membership products and services.
- Organized and prepared tax and title documents to transfer ownership of property.
- Communicated with customers to resolve common title issues.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Responded to customer calls and emails to answer questions about products and services.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Handle license service such as renewal ,vision registry,reciprocity,upgrade and update license info
Home Health Aide
Home Care Referral
07.2018 - Current
- Supports patients by providing housekeeping and laundry services
- Food shopping, prepare meals, and organize household requirements
- Assist patients by yielding personal services such as bathing, dressing, and grooming.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
Call Center Representative
AAA Auto Club South
01.2015 - 03.2017
- Handled high level of member requests for road service by submitting requests in AAA computer systems
- Responded to inquiries on arrival times, product services, and policies
- Utilized problem solving skills
- Pushed to company service products.
AT HOME CUSTOMER REPRESENTATIVE
G6 Hospitality Inbound Call Center
04.2014 - 06.2016
- Booked, cancelled, and modified reservations for Motel 6
- Managed high volume incoming calls from customers
- Managed G6 hospitality database systems, and reported to supervisor.
- Updated account information to maintain customer records
- Investigated and resolved customer inquiries and complaints quickly
Education
Hostos Community College
NEW YORK2022
HIGH SCHOOL DIPLOMA -
Jane Adams High School
NEW YORK2010
Skills
- Communication
- Documentation and Record Keeping
- Patient Assessment/ Preparation
- Interpersonal Skills
- Problem-Solving
- Computer Literacy Skills
- Customer service representative
- Provide outstanding service to patients
- Advanced medical and patient care techniques Experienced in excellent
- Administrative assistance and patient care
- Written Communication
- Critical Thinking
- Attention to Detail
Languages
Spanish
Timeline
Member Service Representative
AAA Northeast/Dmv Clerk
12.2022 - Current
Home Health Aide
Home Care Referral
07.2018 - Current
Call Center Representative
AAA Auto Club South
01.2015 - 03.2017
AT HOME CUSTOMER REPRESENTATIVE
G6 Hospitality Inbound Call Center
04.2014 - 06.2016
Hostos Community College
HIGH SCHOOL DIPLOMA -
Jane Adams High School