Summary
Overview
Work History
Education
Skills
Accomplishments
CDA CERTIFIED
Languages
Timeline
CustomerServiceRepresentative
Lidia J Lazo

Lidia J Lazo

Costumer service / head teacher
New York,NY

Summary

Dynamic and results-oriented professional with a proven track record at Henry Street Settlement, adept in childcare and curriculum design. Excelled in fostering strong relationships and enhancing educational programs, demonstrating exceptional recordkeeping and creative mindset. Skilled in navigating fast-paced environments with a collaborative spirit and a focus on significant achievements.

Overview

29
29
years of professional experience

Work History

Activity Specialist

Henry Street Settelment
06.2022 - 10.2024
  • Maintained and ordered supplies for activities.
  • Developed and implemented themes and activities for children between ages of Number and Number.
  • Conducted clinical observations in classroom and during activities, noting emotional, and behavioral health.
  • Oversaw registration processes for new participants effectively managing waitlists when necessary.
  • Developed strong relationships with parents and guardians, fostering open communication about participant progress and needs.
  • Assisted in the recruitment, training, and supervision of volunteers to support program activities effectively.

Bilingual Cases Coordinador

He’s Homecare
01.2019 - 03.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.

Access-A-Ride Customers

Costumers Service Schedule Trips
04.2016 - 12.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Clerical Costumer Service

Américare
02.2012 - 10.2015
  • Supported company growth by coordinating logistics for new office locations, including equipment procurement and setup.
  • Expedited order processing timeframes with meticulous management of purchase orders, shipping details, and invoice tracking information.
  • Provided valuable support during audits by preparing organized documentation of financial records for review purposes.
  • Streamlined office operations for improved efficiency, implementing digital filing systems and organizational tools.
  • Increased accuracy in data entry tasks through diligent attention to detail and thorough verification processes.
  • Assisted management with decision-making by generating detailed reports on departmental performance metrics.

Education

Early Childhood Education - Education

Touro College
New York, NY
06.2017

Skills

  • Childcare experience
  • Child Development
  • Special Needs Support
  • Outdoor Education
  • Curriculum Design
  • Creative Mindset
  • Recordkeeping skills

Accomplishments

  • I can perform calculations, generate code, analyze data, and automate repetitive tasks, making me a versatile tool for both professional and personal use.
  • These capabilities allow me to support users in diverse fields, including education, content creation, research, and more. I can converse in two languages, making it easier to engage with people around the world and help with translation or language learning tasks.
  • With the ability to access real-time information through the browser tool, I can assist with up-to-date research, fact-checking, and analysis of current events.

CDA CERTIFIED

The Child Development Associate (CDA) credential is a nationally recognized credential for early childhood educators that demonstrates a professional's knowledge, skills, and abilities

Languages

Spanish
Full Professional
English
Professional Working

Timeline

Activity Specialist

Henry Street Settelment
06.2022 - 10.2024

Bilingual Cases Coordinador

He’s Homecare
01.2019 - 03.2020

Access-A-Ride Customers

Costumers Service Schedule Trips
04.2016 - 12.2019

Clerical Costumer Service

Américare
02.2012 - 10.2015

Early Childhood Education - Education

Touro College
Lidia J LazoCostumer service / head teacher