Summary
Overview
Work History
Education
Skills
Timeline
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Lidiany Cuba

Miami,FL

Summary

I worked as a specialist in the marketing of communication systems, as well as the technical devices necessary to guarantee services, maintenance and other supplementary services. I also made inquiries and attention to end customers regarding the different types of services that were provided and different characteristics of the devices available.

Overview

10
10
years of professional experience

Work History

Customer Service Specialist

ETECSA
09.2012 - 08.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer calls and emails to answer questions about products and services.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Education

Bachelor of Science - Telecommunications

UNIVERSIDAD HERMANOS SAIZ
PINAR DEL RIO,CUBA
07.2012

Skills

  • Microsoft Windows
  • Customer Relations
  • Microsoft Access
  • Customer Understanding
  • Operational Efficiency
  • Collaborative Environments

Timeline

Customer Service Specialist

ETECSA
09.2012 - 08.2022

Bachelor of Science - Telecommunications

UNIVERSIDAD HERMANOS SAIZ

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Lidiany Cuba