Summary
Overview
Work History
Education
Skills
SKILLS & LANGUAGES
Timeline
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Lidice Maradiaga

Bristow,VA

Summary

Operations-focused professional supporting visa and passport processing, document verification, and confidential records handling with a steady focus on accuracy. Brings shift leadership, team training, scheduling, and customer issue resolution together with Excel and STATA-based analysis to support smooth daily operations and efficient service delivery.

Overview

2
2
years of professional experience

Work History

Lead Trainer & Supervisor on Duty

My Gym Vienna
Vienna, VA
06.2025 - 09.2026
  • Trained, coached, and scheduled team members, setting performance standards and work routines to improve productivity.
  • Oversaw daily operations and monitored staff performance as shift lead, facilitated customer transactions, executed payment processing, and completed financial reconciliation to ensure smooth functioning of the team.
  • Reviewed daily service volume and resource use, identifying workflow delays to enhance service delivery.
  • Handled customer account questions and dispute cases, leveraging tracking records to enhance client satisfaction and retention.

Consular Assistant

Embajada de Honduras
Washington, DC
06.2024 - 08.2025
  • Processed visa and passport appointments, ensuring accurate issuance of ID cards.
  • Verified passports, IDs, and supporting documents for accuracy.
  • Prepared consular files, forms, and correspondence for embassy records.
  • Handled sensitive information discreetly while providing quality customer service.
  • Updated and maintained filing, inventory, and database systems to ensure reliable record-keeping.
  • Supported official meeting coordination and shared information with relevant staff.

Canvasser

NuHome Exteriors
Fairfax, VA
08.2024 - 11.2024
  • Coordinated door-to-door outreach to generate leads and schedule appointments.
  • Educated homeowners on products and organized follow-up contact records.
  • Explained roofing, siding, and window services to homeowners.

Education

Bachelor of Science - Economics And Political Science

George Washington University
Washington, DC
05-2029

High School Diploma -

Centreville High School
Clifton, VA
06-2025

Skills

  • Technical: STATA, Microsoft Excel, R Studio, Data analytics, Project oversight, Office management
  • Interpersonal & Operations: Leadership, Problem-Solving, Mentoring, Time Management, Customer Service, Conflict management
  • Customer service
  • Specialized Expertise: Consular Services, Visa Processing, Passport Issuance, Quality Assurance, Diplomatic relations
  • Team training
  • Conflict resolution

SKILLS & LANGUAGES

Languages: English (Fluent), Spanish (Fluent), Bilingual Communication

Timeline

Lead Trainer & Supervisor on Duty

My Gym Vienna
06.2025 - 09.2026

Canvasser

NuHome Exteriors
08.2024 - 11.2024

Consular Assistant

Embajada de Honduras
06.2024 - 08.2025

Bachelor of Science - Economics And Political Science

George Washington University

High School Diploma -

Centreville High School
Lidice Maradiaga