LIEGHLONY DELACRUZ

San Antonio,Texas

Summary

Strong experienced record in interpreting and implementing quality standards while addressing customer complaints and non-conformance issues. Skilled in problem solving and analytical techniques, with comprehensive knowledge of QA tools and methodologies. Focused on enhancing process and ensuring compliance.

Overview

Certification

years of professional experience

Work History

Specialist

Family Hospital Systems / Redstone Recovery Program

San Antonio, USA

01.2026 - Current

Provided one-to-one safety observation and support for patients experiencing psychosis or altered mental status, utilized de-escalation techniques, and communicated critical changes to nursing staff.
Collaborated with clinical team to enhance patient comfort, deliver recovery education, and implement trauma-informed support within role scope.
Coordinated insurance pre-authorizations and transitions to residential, outpatient, medication-assisted treatment, and peer-support services.
Coordinated insurance pre-authorizations and transitions to residential, outpatient, medication-assisted treatment, and peer-support services.

Real Estate Agent

Perch Apartment Locating

01.2022 - 02.2026

Assisted clients in finding suitable apartments based on their needs.
Conducted property tours to showcase available listings effectively.
Collaborated with landlords to list and market rental properties.
Coordinated high-volume client communication and managed qualification requirements, applications, and records to ensure timely housing placements.

Advocate

Blue Heron

07.2025 - 01.2026

Advised clients on legal rights and obligations in complex matters.
Conducted legal research to support case strategies and arguments.
Drafted legal documents for various cases and client needs.
Monitored detox clients, documented wellness and behavior to inform care plans, maintained confidentiality, and assisted with crisis de-escalation.

Learning Ambassador

Amazon

San Antonio, TX

01.2018 - 01.2020

Trained employees on safety procedures, enhancing workplace compliance.
Facilitated training sessions for new employees on company policies, ensuring smooth onboarding.
Supported the implementation of learning programs across various departments.
Supported the implementation of learning programs across departments, improving knowledge transfer.

Education

General Educational Development (GED) -

Skills

IntakeQ / EHR
Intake screening
Crisis De-escalation
Suicide risk assessment
Safety observation
Psychosis Support
Treatment Coordination
Substance Use Support

Patient care
Crisis management
Communication
Team collaboration
Advocacy
Relationship building
Interpersonal skills
12-Step Recovery