Lindsay Andrews
Spokane,WA
Summary
Results-oriented administrative specialist with expertise in patient intake, scheduling, and front desk operations. Proven ability to streamline registration and documentation processes to support efficient patient care coordination. Recognized for strong interpersonal skills and delivering a positive patient experience. Led onboarding and training of new hires on patient intake, scheduling workflows, and EHR documentation, ensuring accuracy and consistency. Developed training materials and updated practice policies and procedures to improve operational efficiency.
Overview
14
14
years of professional experience
Work History
New Patient Coordinator
Winston Center For Attention, Language & Learning
Spokane, WA
08.2021 - Current
- Scheduled all new patient intakes and evaluations.
- Managed patient intake processes and documentation accuracy.
- Verified insurance coverage and clarified details for patients to enhance understanding of benefits.
- Assisted families in understanding our evaluations and treatment options.
- Developed and maintained patient records using electronic health systems.
- Trained new staff on office procedures, EHR systems, and patient interaction protocols.
- Processed patient referrals for both our Psychiatric providers and Language & Learning providers.
- Processed intra-office and external referrals, obtaining the necessary Release of Information for patient accounts.
- Facilitated processing of records requests from insurance companies, outside providers, and schools.
- Developed relationships with referring physicians and other health care providers to ensure the efficient flow of patient referrals.
- Ensured that all documentation related to patient registration was completed accurately and in compliance with HIPAA regulations.
- Implemented patient care policies and procedures, improving service quality and ensuring compliance with standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Recommended solutions related to staffing issues and proposed procedural changes to other leads and the cofounder.
Circulation Department CSR
Wenatchee World Newspaper
Wenatchee, WA
05.2019 - 11.2019
- Processed subscription sales and payments, managing account activations and cancellations.
- Conducted retention calls to strengthen subscriber relationships and reduce cancellations.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Directed incoming calls on multi-line system, ensuring effective customer service support.
- Oversaw collections on overdue accounts, increasing recovery rates.
- Delivered technical assistance to digital subscribers, resolving inquiries effectively.
- Drove initiatives to elevate customer satisfaction with both print and digital services.
- Focused on streamlining operations to increase overall efficiency in service tasks.
- Reviewed existing procedures for opportunities to enhance operational effectiveness.
Sales & Administrative Assistant
LocalTel Communications
Wenatchee, WA
04.2014 - 03.2018
- Transitioned to account management in the Professional Services Division, specializing in Guardian Security System sales.
- Managed collection processes, recovering significant amounts from major business accounts in arrears for VP.
- Assisted the Guardian Security Manager with calendar management, report preparation, job order processing, and fulfillment.
- Started in Customer Service and Sales Division, for residential fiber internet, TV, and phone services.
Receptionist & Customer Service
Parsons Photography
Wenatchee, WA
07.2012 - 03.2014
- Welcomed clients and fostered a friendly atmosphere to enhance customer experience.
- Ensured smooth operations by scheduling and confirming client appointments.
- Managed Multi-line ShoreTel phone system to ensure efficient communication.
- Maintained client records accurately using digital management systems.
- Prepared for photo sessions and coordinated logistics to support smooth operations.
Education
Associate of Science - Nursing
Big Bend Community College
Moses Lake, WASkills
Patient Coordination & Support Appointment Scheduling & Patient Flow Front Desk Operations Multi-Line Phone Systems EHR (Valant, IntakeQ) Medical Terminology Patient Intake & Documentation Billing & Payment Processing Microsoft Office (Word, Excel, Outlook) Typing 80 WPM & 10-Key Strong Communication & Interpersonal Skills Organization & Multitasking Attention to Detail Problem Solving Self-Motivated & Reliable
- Patient intake management
- Electronic health records
References
Available
Timeline
New Patient Coordinator
Winston Center For Attention, Language & Learning
08.2021 - Current
Circulation Department CSR
Wenatchee World Newspaper
05.2019 - 11.2019
Sales & Administrative Assistant
LocalTel Communications
04.2014 - 03.2018
Receptionist & Customer Service
Parsons Photography
07.2012 - 03.2014
Associate of Science - Nursing
Big Bend Community College