Lien Escalante
Summary
Compassionate Shelter Monitor with strong skills in crisis intervention, conflict resolution, and bilingual communication. Committed to fostering a safe and supportive environment for residents while ensuring compliance with safety regulations.
Overview
12
12
years of professional experience
Work History
Shelter Monitor
Endeavors
Austin, TX
12.2023 - Current
- Monitored shelter operations to ensure safety and compliance with regulations.
- Assisted clients in accessing resources and services for improved well-being.
- Conducted regular inspections to maintain facility cleanliness and safety standards.
- Collaborated with staff to develop and implement emergency response procedures.
- Documented incidents and maintained accurate records for reporting purposes.
- Encouraged resident accountability and self-sufficiency through consistent enforcement of rules, expectations, and consequences for noncompliance.
- Managed emergencies efficiently by adhering to established protocols while remaining calm under pressure.
- Provided crisis intervention services when necessary, deescalating situations calmly and effectively.
- Ensured an orderly living environment by conducting room checks, resolving conflicts, and addressing maintenance issues promptly.
- Promoted a positive and respectful atmosphere in the shelter by modeling appropriate behavior and treating residents with dignity.
Kitchen Staff Member
Target Hospitality
Pecos, TX
10.2022 - 11.2023
- Prepared and served meals in accordance with health and safety standards.
- Maintained cleanliness and organization of kitchen areas to enhance workflow efficiency.
- Assisted in inventory management, ensuring timely restocking of supplies as needed.
- Collaborated with team members to streamline food preparation processes and reduce wait times.
- Trained new staff on kitchen protocols, equipment usage, and safety practices.
- Monitored food quality and presentation, adhering to company standards for service excellence.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Managed time to juggle multiple tasks simultaneously with ease.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Maintained composure and work quality while under stress.
Youth Care Worker
Loyal Source Government Services, LLC
Pecos, TX
05.2021 - 03.2022
- Provided direct supervision and care for unaccompanied minors in a residential setting.
- Ensured safety, well-being and emotional support during 12-hours shifts
- Monitored behavior and intervened when necessary to prevent unsafe situacions.
- Escorted youth to medical appointments and coordinated healthcare services
- Maintained accurate documentation and communicated resident needs to staff
- Fostered a safe, structured and supportive environment
Medical Assistant
North Austin Medical Center
Austin, Tx
06.2014 - 03.2020
- Assisted physicians with patient examinations and procedures, ensuring comfort and safety.
- Managed patient intake processes, accurately documenting medical histories and vital signs.
- Coordinated scheduling of appointments and follow-ups to optimize clinic efficiency.
- Maintained organized patient records using electronic health record systems for improved accessibility.
- Educated patients on treatment plans and medication adherence to enhance compliance and outcomes.
- Collaborated with healthcare team members to streamline workflows and improve patient care delivery.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Served as a Spanish-English interpreter for patients and healthcare provides.
Education
High School Diploma -
IPU Raquel Perez Gonzalez
Mayabeque, CubaPhlebotomy Certificate - Nursing
Florida National University
Hialeah, FL2020
Nursing Assistant Training -
Austin Community College
Austin, TX2013
Skills
- Resident Support & Advocacy
- Crisis Intervention
- Conflict Resolution
- Safety Monitoring & Compliance
- Documentation &Report Writing
- Wellness Checks
- Team Collaboration
- Bilingual Communication (English & Spanish)
- CPR & First Aid Certified
- Problem Solving
- Customer Service
- Valid Driver's License
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Shelter Monitor
Endeavors
12.2023 - Current
Kitchen Staff Member
Target Hospitality
10.2022 - 11.2023
Youth Care Worker
Loyal Source Government Services, LLC
05.2021 - 03.2022
Medical Assistant
North Austin Medical Center
06.2014 - 03.2020
High School Diploma -
IPU Raquel Perez Gonzalez
Phlebotomy Certificate - Nursing
Florida National University
Nursing Assistant Training -
Austin Community College