Tiara Richardson
Washington,DC
Summary
Compassionate Shelter Monitor known for high productivity and efficient task completion. Skilled in crisis management, conflict resolution, and empathetic communication, ensuring safe and supportive environments for all residents. Excel in teamwork, adaptability, and problem-solving to address challenges swiftly and effectively.
Overview
15
15
years of professional experience
Work History
Shelter Monitor
Catholic Charities
Washington, DC
11.2025 - Current
- Monitored shelter residents and followed Catholic Charities safety and conduct rules.
- Monitored common areas, identifying and reporting hazards, disturbances, and security issues to ensure resident safety.
- Used calm communication and crisis intervention skills to resolve conflicts.
- De-escalated conflicts using calm communication and crisis intervention techniques.
- Maintained accurate shift logs, incident reports, and confidential client documentation to support operational efficiency and compliance.
- Adhered to all safety procedures outlined by management while performing duties as Shelter Monitor.
- Demonstrated professionalism in high-pressure situations to effectively manage emergencies. and efficiency in emergency situations.
- Guided and supported individuals experiencing homelessness, helping them navigate resources and access essential services.
- Provided information about shelter services and community resources.
- Participated in training sessions designed to enhance knowledge of relevant policies and procedures.
Resident Assistant
Community of Hope
Washington, DC
04.2015 - 10.2018
- Provides for the overall safety and care of residents through appropriate supervision of their activities.
- Monitored residents' progress in daily living skills to enhance self-sufficiency and personal growth.
- Supervises residents' adherence to rules and daily shelter routine.
- Provided crisis intervention during emergencies.
- Works as part of the case management team to implement the case plan of each resident.
- Facilitated resident exit process, ensuring accurate completion of all necessary paperwork to support smooth transitions.
- Planned and supervised family recreational activities to foster community engagement and strengthen family relationships.
Behavioral Health Technician
Sandstone Care
Washington, DC
02.2013 - 03.2015
- Maintained administrative records, ensuring confidentiality at all times; developed strong relationships with family members and support services while advocating for residents' needs.
- Monitored residents' needs and activities, addressing staff concerns and issues to ensure effective group home operations.
- Participated in individual client program development and implemented plans; supervised meal planning, housekeeping, and social events while maintaining a safe environment.
- Supported residents in pursuing personal interests and activities, including sports, arts, and social events, fostering engagement and community involvement.
- Provided recommendations for enhancing services for individuals and the overall program.
- Collaborated with interdisciplinary team, regularly meeting with supervisors and staff to discuss client progress and coordinate development efforts.
Nurse Aide
Washington Nursing Facility
Washington, DC
07.2011 - 02.2013
- Assist residents in maintaining all activities of daily living (personal hygiene, bathing, skin care, dressing, toileting, transfers, etc.).
- Took and recorded weights and vital signs.
- Delivered meal trays and supported residents during meals to promote nutrition and comfort.
- Reported changes in resident condition to licensed staff to ensure timely medical attention.
- Documented health records and shift reports to maintain accurate and up-to-date resident information.
- Maintained cleanliness and organization of residents' rooms and service areas.
- Distributed and changed linens.
Education
GED -
Washington, DC01-2019
Skills
- Communication skills, Customer service, Time management, Computer skills, Resident advocacy, Document Management, Active listening , Senior care, Home health, Facility maintenance
- Document Management
- Computer skills
- Verbal communication
- Active listening
- Conflict resolution
- Situational awareness
- Problem solving
- Professional boundaries
- Resident advocacy
- Customer service
- Senior care
- Home health
- Facility maintenance
- Empathetic communication
- Communication skills
- Emergency response
Timeline
Shelter Monitor
Catholic Charities
11.2025 - Current
Resident Assistant
Community of Hope
04.2015 - 10.2018
Behavioral Health Technician
Sandstone Care
02.2013 - 03.2015
Nurse Aide
Washington Nursing Facility
07.2011 - 02.2013