Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Liennis Montiel

Miami

Summary

Dynamic Shift Manager at Pizza Hut with a proven track record in exceptional customer service and effective inventory management. Recognized for enhancing sales through strategic upselling and strong team collaboration. Adept at analyzing sales data to drive improvements, while fostering a positive work environment through mentoring and coaching.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Shift Manager

Pizza Hut
Doral
07.2024 - Current
  • Delivered exceptional customer assistance during in-person and phone interactions.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed inventory and supplies to ensure materials were available when needed
  • Taught staff upselling techniques to meet revenue targets.
  • Ensured compliance with food safety regulations and quality standards.
  • Analyzed sales data to identify trends and areas for improvement.
  • Executed opening and closing responsibilities according to established protocols.
  • Handled daily cash intake through the counting of registers and tabulation of profits.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Team Member

McDonald's
Doral
01.2024 - 07.2024
  • Enhanced customer satisfaction through professional interactions and attentive care.
  • Contributed to effective teamwork in achieving recurring targets.
  • Processed customer payments using cash registers.
  • Rotated through series of different stations based on team needs.
  • Worked efficiently under pressure during peak hours of operation.

Education

Associate of Arts - Business Administration

Miami Dade College
Miami, FL
12-2025

Skills

  • Excellent Customer service
  • Decision-making
  • Inventory management
  • Sales analysis
  • Team collaboration
  • Project management
  • Cash handling
  • Sales strategies
  • Shift leadership
  • Mentoring and coaching
  • Energetic and enthusiastic
  • Adaptability

Certification

  • Food Safety Certification

Languages

Spanish
Professional
English
Professional

Accomplishments

  • Graduated with Honors
  • Employee of the Month
  • Presidential Scholars at Miami Dade College

Timeline

Shift Manager

Pizza Hut
07.2024 - Current

Team Member

McDonald's
01.2024 - 07.2024

Associate of Arts - Business Administration

Miami Dade College

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Liennis Montiel