Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Liennis Montiel

Doral

Summary

Energetic and results-driven professional with experience in leadership, customer service, and sales within fast-paced food service environments. Proven ability to manage shifts, train teams, and enhance operations through effective inventory control and data-driven decision-making. Bilingual in English and Spanish, with strong adaptability, problem-solving skills, and a commitment to delivering exceptional customer experiences

Overview

1
1
year of professional experience
1
1
Certification

Work History

Shift Manager

Pizza Hut
07.2024 - 04.2025
  • Delivered exceptional customer assistance through in-person and phone interactions.
  • Recognized by management for outstanding customer service performance.
  • Resolved issues efficiently, demonstrating strong problem-solving abilities.
  • Managed inventory and supplies to guarantee availability of necessary materials.
  • Taught staff upselling techniques to achieve revenue targets.
  • Ensured compliance with food safety regulations and maintained quality standards.
  • Analyzed sales data to identify trends and recommend improvements.
  • Executed opening and closing responsibilities according to established protocols.

Team Member

McDonald's
01.2024 - 07.2024
  • Boosted customer satisfaction through professional interactions and attentive service.
  • Collaborated effectively within teams to achieve consistent targets.
  • Processed customer payments accurately using cash registers.
  • Adapted to various stations based on team requirements.
  • Executed tasks efficiently under pressure during peak operational hours.

Education

Associate of Arts - Business Administration

Miami Dade College
Miami, FL
12-2025

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Opening and closing procedures
  • Energetic and enthusiastic
  • Shift leadership
  • Inventory management
  • Safety management
  • team collaboration
  • Sales strategies
  • Adaptability

Certification

Food Safety Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Manager

Pizza Hut
07.2024 - 04.2025

Team Member

McDonald's
01.2024 - 07.2024

Associate of Arts - Business Administration

Miami Dade College

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