Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lier Ayarza

Lezama,Bizkaia

Summary

As a Business Management student with a solid formation in customer service, event organization, and team coordination, I am eager to bring my skills and enthusiasm to your esteemed company.

Having spent four years studying at a university in the United States, I have developed strong analytical skills, a global perspective, and the ability to adapt to diverse cultural environments. My academic background, combined with hands-on experiences, has equipped me with the tools necessary to excel in the dynamic field of finance.

Overview

2
2
years of professional experience

Work History

Customer Service Manager

Winefest Des Moines
Des Moines, Iowa
10.2022 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Hostess at Iberdrola's Annual Shareholders Meeting

Iberdrola S.A.
Bilbao, Bizkaia
05.2024 - 05.2024
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.

Head Waiter

BackRoomandStageLive
Bilbao, Bizkaia
06.2022 - 01.2024
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Education

Bachelor of Arts - Business Management

Grand View University
Des Moines, IA
04-2025

Bachelor of Science -

Lauro Ikastola
Loiu, Bizkaia
04-2021

High School Diploma -

Lauro Ikastola
Loiu, Bizkaia
05-2019

Skills

  • Staffing coordination
  • Budgeting and finance
  • Metric tracking
  • Complaint resolution
  • Training and mentoring
  • Persuasive
  • Support case resolution
  • Telemarketing expertise

Languages

English
Full Professional
Spanish
Native/ Bilingual
Basque
Native/ Bilingual

Timeline

Hostess at Iberdrola's Annual Shareholders Meeting

Iberdrola S.A.
05.2024 - 05.2024

Customer Service Manager

Winefest Des Moines
10.2022 - Current

Head Waiter

BackRoomandStageLive
06.2022 - 01.2024

Bachelor of Arts - Business Management

Grand View University

Bachelor of Science -

Lauro Ikastola

High School Diploma -

Lauro Ikastola
Lier Ayarza