Liesha Foughter
Belleville,IL
Summary
Results-driven District Manager with expertise in performance evaluation, regulatory compliance, and employee development. Proven ability to enhance operational efficiency and improve customer satisfaction across multiple restaurant locations.
Overview
24
24
years of professional experience
Work History
District Manager
Hardees Restaurant
Granite City , IL
12.2019 - Current
- Oversaw daily operations across multiple restaurant locations, ensuring streamlined processes.
- Evaluated restaurant managers' performance regularly to enhance operational effectiveness.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Ensured compliance with health and safety regulations across all locations.
- Addressed customer complaints to elevate guest satisfaction.
- Identified and developed top talent to promote performance-oriented culture.
- Cultivated positive rapport with associates and team leadership.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
Key Hourly Manager
Applebee's
Swansea, IL
10.2016 - 12.2019
- Managed daily restaurant operations to ensure efficient service flow.
- Trained staff to improve customer service skills and enhance overall performance.
- Coordinated inventory management and streamlined supply ordering to maintain stock availability.
- Executed thorough opening, closing, and shift change functions to uphold operational standards.
- Cross-trained employees on multiple job positions to ensure role coverage.
- Assigned tasks to associates based on skill levels, ensuring optimal team productivity.
Crew, SL, GMIT, General Manager
Hardees Restaurant
Belleville, IL
05.2002 - 09.2016
- Trained new crew members on operational standards and customer service practices.
- Assisted customers with orders, ensuring positive dining experiences.
- Served food to guests promptly during busy meal periods to enhance overall dining experience. to enhance guest satisfaction.
- Executed cashier duties, including order taking, payment collection, and change provision.
- Prepared food items following standard recipes and safety protocols to ensure quality and safety.
- Maintained cleanliness in dining and kitchen areas, contributing to a hygienic environment for staff and guests.
- Completed opening and closing tasks, including workstation setup, surface cleaning, and supply restocking.
Education
Accounting
Lincoln University
Jefferson City, MOAccounting
Harris Stowe State University
St Louis, MOSkills
- Performance management
- Operational auditing
- Supply chain coordination
- Customer support
- Training and coaching
- Employee development
- Problem solving
- Relationship building
Timeline
District Manager
Hardees Restaurant
12.2019 - Current
Key Hourly Manager
Applebee's
10.2016 - 12.2019
Crew, SL, GMIT, General Manager
Hardees Restaurant
05.2002 - 09.2016
Accounting
Lincoln University
Accounting
Harris Stowe State University