Liesl Gatton-Thomas
Knoxville,TN
Summary
Highly-motivated Account Manager with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Account Manager
O'Neal Steel, LLC
Knoxville, TN
01.2024 - Current
- Developed and maintained relationships with key accounts to boost sales opportunities and ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Manage a portfolio of key accounts, ensuring high levels of customer satisfaction and retention.
Inside Sales Representative
O'Neal Steel, LLC
Knoxville, TN
06.2017 - 01.2024
- Cross-sold additional products or services based on customer needs.
- Assisted in resolving customer complaints in a prompt manner.
- Followed up on pending orders and inquiries in a timely manner.
- Solicited feedback from customers on product features and service levels.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Delivered superior customer support to improve account retention rate.
- Developed and maintained strong relationships with existing clients to ensure repeat business.
Education
Associate of Arts - Business Management
Gloucester County College
Sewell, NJSkills
- Account Management
- Customer Service
- Excellent communication skills
- CRM Software
- Upselling
- Sales
- Relationship Building
- Team Training
Accomplishments
- 2022 Inside Sales Groundbreaker
- 2023 District of the Year team member
Timeline
Account Manager
O'Neal Steel, LLC
01.2024 - Current
Inside Sales Representative
O'Neal Steel, LLC
06.2017 - 01.2024
Associate of Arts - Business Management
Gloucester County College
Similar Profiles
Antonio BeasleyAntonio Beasley
Forklift Janitor at O'Neal SteelForklift Janitor at O'Neal Steel
Samantha GatesSamantha Gates
Application Support Analyst at O'Neal SteelApplication Support Analyst at O'Neal Steel
Jino TorresJino Torres
Inside Sales Representative at O'Neal SteelInside Sales Representative at O'Neal Steel