Liesl Gatton-Thomas
Knoxville,TN
Summary
Highly-motivated Account Manager with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Account Manager
O'Neal Steel, LLC
Knoxville, TN
01.2024 - Current
- Developed and maintained relationships with key accounts to boost sales opportunities and ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Manage a portfolio of key accounts, ensuring high levels of customer satisfaction and retention.
Inside Sales Representative
O'Neal Steel, LLC
Knoxville, TN
06.2017 - 01.2024
- Cross-sold additional products or services based on customer needs.
- Assisted in resolving customer complaints in a prompt manner.
- Followed up on pending orders and inquiries in a timely manner.
- Solicited feedback from customers on product features and service levels.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Delivered superior customer support to improve account retention rate.
- Developed and maintained strong relationships with existing clients to ensure repeat business.
Education
Associate of Arts - Business Management
Gloucester County College
Sewell, NJSkills
- Account Management
- Customer Service
- Excellent communication skills
- CRM Software
- Upselling
- Sales
- Relationship Building
- Team Training
Accomplishments
- 2022 Inside Sales Groundbreaker
- 2023 District of the Year team member
Timeline
Account Manager
O'Neal Steel, LLC
01.2024 - Current
Inside Sales Representative
O'Neal Steel, LLC
06.2017 - 01.2024
Associate of Arts - Business Management
Gloucester County College
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