Lifrage Lasane
Greenville,SC
Summary
Driven Systems Administrator with 5 years of experience in software implementation and maintenance. Skilled in ITIL processes, procedures and checklists to move organizations forward in technological advances. Skilled in Microsoft 365 as an Administrator. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled with mobile device management, Intune Autopilot, and system imaging.
Overview
35
35
years of professional experience
Work History
Desktop Support Engineer III
Excellerent Technology Solutions
Spartanburg, SC
07.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees
- Utilized OKta to setup and install applications for end users and troubleshoot issues that arise
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
- Configured Active Directory accounts for new hires and assisted end users with password lockout issues
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction
- As Microsoft Exchange administrator setup Office accounts and assisted end users with application issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored system performance to maintain system integrity.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Monitored systems in operation and quickly troubleshot errors.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
System Administrator
Quality Staffing
Greenville, SC
01.2023 - 07.2023
- Setup Okta accounts for new hires and assisted end users with Okta application issues
- Provisioned accounts for new hires in Active Directory with proper permissions
- Educated end users on best practices for securing company information
- Utilized Azure's automation process to automate software patches and computer imaging
- As Microsoft Exchange Administrator configured applications for end users
- Integrated and updated software products to boost system compatibility
- Managed onboarding and offboarding of employees.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
- Devised scripts and automation tools to improve system efficiency.
IT Consultant
Birlasoft
Greenville, SC
09.2022 - 01.2023
- Provisioned accounts for new hires in Active Directory with proper permissions
- Educated end users on best practices for securing company information
- Utilized Service Now to access tickets and work them to comply with service level agreement
- Used Azure's automation process to push software patches and image computers
- As Microsoft Exchange Administrator configured applications for end users
- Integrated and updated software products to boost system compatibility
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
- Planned and developed interfaces that simplified overall management and offered ease of use.
- Coordinated efficient large-scale software deployments.
- Consulted with engineering team members to determine system loads and develop improvement plans.
Field IT Support/System Administrator
Majorel
Greenville, SC
07.2021 - 08.2022
- Utilized Intune to deploy and configure workstations/laptops
- Provisioned accounts for new hires in Active Directory with proper permissions
- Educated end users on best practices for securing company information
- Used Azure's automation process to push software patches and image computers
- Configured routers and switches when needed
- As Microsoft Exchange Administrator configured applications for end users
- Configured and maintained Firewalls and utilized SSL/TLS encryption
- Used Network routing when sending packets between multiple hosts.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Managed onboarding and offboarding of employees.
- Provisioned new software and hardware for use, following established security policies.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Devised scripts and automation tools to improve system efficiency.
- Installed and configured network printers and other peripheral devices.
- Developed and documented network policies, procedures and standards.
Workstation Support Specialist
UGT (Blue Cross Blue Shield)
Columbia, SC
03.2021 - 07.2021
- Utilized Intune to deploy and configure workstations/laptops
- Provisioned accounts for new hires in Active Directory with proper permissions
- Educated end users on best practices for securing company information
- Used Azure's automation process to push software patches and image computers
- Configured routers and switches when needed
- Used Network routing when sending packets between multiple hosts
- Configured and maintained Firewalls and utilized SSL/TLS encryption
- As Microsoft Exchange administrator configured accounts as needed.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Monitored systems in operation and quickly troubleshot errors.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Deployed software and hardware updates and patches to increase speed and performance.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
IT Support Specialist/System Admin
Fusion Web Clinic
Greenville, SC
10.2019 - 03.2021
- Utilized Intune to deploy and configure workstations/laptops
- Provisioned accounts for new hires in Active Directory with proper permissions
- Educated end users on best practices for securing company information
- Configured routers and switches when needed
- Used Azure's automation process to push software patches and image computers
- Used Network routing when sending packets between multiple hosts
- Configured and maintained Firewalls and utilized SSL/TLS encryption
- Integrated and updated software products to boost system compatibility
- As a Microsoft Exchange Administrator I configured applications and Outlook access for end users.
- Used ticketing systems to manage and process support actions and requests.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
- Assigned system permissions and set up computers to assist with onboarding new employees
IT Support
Alorica
Greenville, SC
12.2018 - 07.2019
- Identify issues with home automation devices and corrected issues remotely
- Educated customers on how to prevent issues going forward
- Utilized Intune to configure and deploy laptops
- Utilized IIS, Apache, and Tomcat for oversight of Web technology
- Configured and maintained As Microsoft Exchange administrator
- Integrated and updated software products to boost system compatibility.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware and granted system permissions to new employees.
- Tested new software and hardware prior to deployment.
- Assisted in development of system security protocols.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Shift Leader in Guest Services
Planet Fitness
Florence, SC
10.2011 - 12.2012
- Greeted each guest upon entering facility and assisted them with checking in via electronic card reading system
- Resolved all concerns of guests and or members in timely fashion
- Oversaw daily operations ran most efficient manner possible during shift
- Ensured next shift was adequately prepared by completing necessary documentation and performing shift closing duties.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Reconnaissance Scout
United States Army
Fort Bragg
01.1989 - 01.1991
- Deployed to Germany, Secured and prepared ammunition on scout vehicles, Performed navigation during combat, Reported information on terrain, weather, and enemy, Collected data to classify routes, tunnels, and bridges.
Education
Master Of Science: Information Security -
Strayer University
Bachelor Of Science: Information Technology -
Strayer University
Skills
- Offboarding and Onboarding
- CompTIA Security Certification
- Permissions and Access Control
- Microsoft Exchange Admin
- Hardware and Software Installation
- Web Security
- File System Administration
- Device Configuration
- Cloud Management
- DNS Lookup
Certification
- Security+ Certified
- Server+ Certified
- A+ Certified
- MTA Mobility Certified
- Linux Certified
- MTA Server Certified
- Cybersecurity Certified
- Network+ Certified
- MTA Security Certified
- MTA Networking Certified
Military Experience
United States Army, 82nd Airborne, Reconnaissance Scout, Fort Bragg, 01/1989, 01/1991, Deployed to Germany, Secured and prepared ammunition on scout vehicles, Performed navigation during combat, Reported information on terrain, weather, and enemy, Collected data to classify routes, tunnels, and bridges.
Timeline
Desktop Support Engineer III
Excellerent Technology Solutions
07.2023 - Current
System Administrator
Quality Staffing
01.2023 - 07.2023
IT Consultant
Birlasoft
09.2022 - 01.2023
Field IT Support/System Administrator
Majorel
07.2021 - 08.2022
Workstation Support Specialist
UGT (Blue Cross Blue Shield)
03.2021 - 07.2021
IT Support Specialist/System Admin
Fusion Web Clinic
10.2019 - 03.2021
IT Support
Alorica
12.2018 - 07.2019
Shift Leader in Guest Services
Planet Fitness
10.2011 - 12.2012
Reconnaissance Scout
United States Army
01.1989 - 01.1991
Master Of Science: Information Security -
Strayer University
Bachelor Of Science: Information Technology -
Strayer University
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