LIGLIN LOPEZ
Los Angeles,,CA
Summary
Experienced sales specialist in the luxury fashion industry. Skilled in client relations, customer service and styling; owning a strong book in men's and women's ready to wear.
Overview
6
6
years of professional experience
Work History
Client Advisor
Saint Laurent
08.2021 - Current
- Have established 17 "elite" clients since start date (10K+ spend on rolling 12 month basis, including one core elite of 50K+)
- Contributed to the store retention rate by completing 30% planned business (320K) in 2023
- Contributed to the store's numbers by completing $4M worth of sales since start date
- Maintained top handbag sales ranking in 2022 ($742K)
Client Advisor
Versace
01.2020 - 08.2021
- Assisted with the operational set up of the brand new Topanga location
- Since opening maintained the highest appointment rate, resulting in 20% of sales coming from appointments
- Organized the new boutique from the ground up, and took initiative in creating spaces for all merchandise to be easily stocked
Client Advisor
Burberry
01.2019 - 01.2020
- Contributed to the store's numbers by completing 8% of sales ($700K) for the fiscal year (April 2019- January 2020)
- Maintained an average of 3 appointments per week, and contributed to the store's retention rate by booking the majority of appointments during markdown period
- Trained all incoming associates on brand history and the "trench coat selling ceremony" due to expertise in ready to wear, specifically high-priced rainwear
Client Advisor
Philipp Plein
05.2018 - 01.2019
- Consistently exceeded sales goals at an average of 15% every month since start date
- Developed and fostered client relations particularly with Hispanic clients, resulting in the highest spending nationality for the store
- Capitalized on Spanish-speaking clients, which resulted in an increase of the Hispanic demographic by 78%
- Maintained good client relations by offering styling suggestions when new product arrived and by maintaining appropriate follow-up on all sales
Education
Bachelor of Arts - Art History Comparative Literature (Emphasis On Interdisciplinary Studies)
University Of California, Santa Barbara
Santa Barbara, CASkills
- Relationship Building and Client Engagement
- Consultative sales
- Proficient in CRM and Sales Software
- Styling
- Strong Interpersonal Communication Skills
- Bilingual (English, Spanish)
- Product Knowledge and Demonstration
- Customer Needs Assessment and Solution Development
Timeline
Client Advisor
Saint Laurent
08.2021 - Current
Client Advisor
Versace
01.2020 - 08.2021
Client Advisor
Burberry
01.2019 - 01.2020
Client Advisor
Philipp Plein
05.2018 - 01.2019
Bachelor of Arts - Art History Comparative Literature (Emphasis On Interdisciplinary Studies)
University Of California, Santa Barbara
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