LI HAO LIANG
Seattle,Washington
Overview
18
18
years of professional experience
Work History
Logistics Coordinator
Majestic Freight Express
SeaTac, Washington
01.2023 - Current
- Arrange local trucking and linehaul services, preparing export and import documents for clients.
- Compliant filing automated electronic system (AES) for export shipments.
- Communicates regularly with customers for shipment status and Customs Brokers for Customs clearance details.
- Follow-up with airlines and truckers for shipment details and updates in the system.
- Prepare and complete invoice accurately and timely.
- Keep customers' profiles are accurate and updated.
Central Duty Desk Agent
Horizon Air
Seattle, Washington
03.2020 - 10.2022
- Handling passenger luggage and cargo shipment.
- Communicating throughout teams and ensure operation safety and compliance with company regulations.
- Performing duties of varying capacities to ensure complete guest satisfaction.
- Coaching new agents with a variety of duties.
- Current role as duty desk agent in which recording is employee's attendance and providing monthly report for leaderships and biweekly supporting payrolls for the station.
Operation Staff
Majestic Superior Logistics, Inc.
Sea-Tac, Washington
01.2018 - 02.2020
- Schedule and monitor air/ocean import and export shipment movements, pickup and transfer cargo between warehouses and ensure all activates compliance with TSA and US CBP regulations.
- Communicating throughout entire team for smoothly and safely operations.
- Negotiate the air freight charges with airlines' representative and response freight quotes from clients.
Assistant Management
EVA Airways
Seattle, Washington
03.2012 - 05.2017
- Monitoring cargo operation safety and procedure, providing communication channels between warehouse and ramp operation, and ensuring customer satisfactions level compliance with operational standards.
- Schedule and monitor all cargo movements and process cargo claim investigations and irregularity inspection.
- Represent meetings with service providers and report issues to head management.
- Ensure all operational activities compliance with government regulations.
- Providing sufficient training to warehouse staff and ramp handlers.
- Assisting department manager on amendment and negotiation for Service Level Agreement.
Account Supervisor
Swissport Cargo Services
Seattle, Washington
09.2007 - 02.2012
- Supervision on cargo operations for China Airline and Air France; problem solving for general operations issues from daily manpower to quarterly workforce evaluations.
- Monitoring cargo movements and ensuring operation compliance with regulations at warehouse.
- Represent various meetings with airlines and provide communication channels.
- Ensure good functional for operational equipment and tools.
- Direct responsible for handling accounts projects, such as military contracted shipments for Air France and charter flight operations for cherries during summer season for China Airlines.
Timeline
Logistics Coordinator
Majestic Freight Express
01.2023 - Current
Central Duty Desk Agent
Horizon Air
03.2020 - 10.2022
Operation Staff
Majestic Superior Logistics, Inc.
01.2018 - 02.2020
Assistant Management
EVA Airways
03.2012 - 05.2017
Account Supervisor
Swissport Cargo Services
09.2007 - 02.2012